Intake Coordinator, Psychiatry, Full Time, First Shift

About the Organization

As part of the Clifton Campus of UC Health, Greater Cincinnati’s academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from world-renowned clinicians and care teams. UC Medical Center experts utilize the most advanced medical knowledge and technology available, providing specialty and subspecialty medical care not available anywhere else in Greater Cincinnati. The medical center is home to medical breakthroughs, with physician experts conducting research that leads to new therapies and care protocols, connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati’s only Level I adult trauma center, equipped with specialists and medical resources available at a moment’s notice for complex medical conditions and injuries.

About the Role

Under the supervision of the Manager of Patient Assessment and Intake, the Intake Coordinator facilitates and coordinates the referral process to ensure timely and appropriate review and dissemination of information.

Responsibilities

• Patient Population
  • Engages in population-appropriate communication, demonstrating knowledge of growth and development milestones and tasks.
  • Provides clear instructions to patients and families regarding treatment, involving them in assessment, initial treatment, and continuing care.
  • Identifies physical limitations of patients and deploys necessary interventions.
  • Recognizes and responds appropriately to patients and families with behavioral health problems.
  • Interprets population-related data and plans care accordingly.
  • Identifies and responds to unique psychological needs or those associated with religious or cultural norms.
  • Performs treatments, administers medication, or operates equipment safely.
  • Recognizes and responds to signs or symptoms of abuse or neglect.
• Intake Process
  • Accepts demographics, clinical, and payer information on patients referred via ECIN, fax, or telephone.
  • Develops and maintains an effective computerized system for tracking all referrals, admissions, and denials.
  • Maintains the Daily Patient Referral Board in real-time, tracking each referral from receipt to final disposition.
• Documentation
  • Collects, analyzes, and reports data related to referral intake information.
  • Documents all referrals and associated decisions regarding admissions and denials.
  • Completes all necessary facility documentation to ensure efficient exchange of information from referring providers.
  • Documents in MIDAS and Excel spreadsheets.
• Communication
  • Serves as the central information resource for all patient referral and assessment activity.
  • Facilitates communication between the Assessment Liaison Team and Admitting to assist with bed management for incoming patients.
  • Answers calls and inquiries for UC Medical Center.
• Financial Duties
  • Ensures referrals are received in Admitting along with the Utilization Nurse for timely insurance verification.
  • Seeks and maintains current information related to third-party payers.
  • Refers self-pay patients to appropriate finance personnel for payer source and financial aid assessments.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED required; Associate's Degree preferred.
• Notary certification preferred.
• Minimum of 2 years of equivalent experience required.

Location

Cincinnati, OH, United States