Intake Coordinator (Personal Injury)

Responsibilities

• Answer incoming calls and respond to web inquiries from potential clients in a timely and professional manner
• Collect and document detailed information about potential cases
• Perform initial screenings to determine case viability
• Ensure all intake forms and documents are completed and organized
• Maintain accurate and detailed records in our case management software
• Follow up with potential clients to collect additional information or documents when needed
• Work closely with attorneys and case managers to transition qualified cases smoothly
• Ensure all intake procedures are followed with consistency and attention to detail

Requirements

• 1-2 years of experience in a client service, intake, or legal administrative role preferred
• Excellent communication skills, both written and verbal
• Strong attention to detail and organizational skills
• Able to multitask and manage a high volume of incoming inquiries
• Comfortable handling sensitive and confidential information
• Proficient in Microsoft Office and case management systems (FileVine experience is a plus)
• Empathetic, professional, and calm under pressure
• Bilingual in Spanish is required

Skills

• 1-2 years of experience in a client service, intake, or legal administrative role preferred
• Excellent communication skills, both written and verbal
• Strong attention to detail and organizational skills
• Able to multitask and manage a high volume of incoming inquiries
• Comfortable handling sensitive and confidential information
• Proficient in Microsoft Office and case management systems (FileVine experience is a plus)
• Empathetic, professional, and calm under pressure
• Bilingual in Spanish is required