Intake Coordinator - Los Angeles, Ca

Intake Coordinator

Position Title to be filled as soon as possible

Required Minimum Qualifications

At least 2 years of experience in an administrative support capacity, 1 year of experience in a healthcare or social services setting.

Physical Requirements

• Works in office area under normal working conditions.
• Is subject to frequent interruptions.
• Must be able to read material and use a computer.
• Must be able to hear well enough to communicate with co-workers.
• Standing and walking.
• Climbing/Stooping/Kneeling.
• Lifting/Pulling/Pushing.
• Fingering/Grasping/Feeling

Responsibilities and Initiatives

• Serve as point of contact for social workers on referrals, providing internal and external updates on referral status.
• Create and initiate client file, ensure referrals are documented correctly and in a timely manner into a database, confirming that our Guest Services Associates, Nursing and Social Services team have been updated.
• Communicate effectively with team about referrals and admissions.
• Build trusting relationships with hospital partners and community partners.
• Deliver excellent customer service and exercise good judgment with a compassionate, positive attitude while managing a population of clients who may be experiencing difficult life events, such as homelessness, unemployment, addiction recovery, health issues and/or poverty.
• Support marketing efforts that help promote services, educate stakeholders, and identify new opportunities (i.e., conducting in-service trainings and site visits, following up on marketing leads, preparing marketing materials and presentations, retrieving success stories, coordinating webinars, updating databases and spreadsheets, and creating reports and dashboards).
• Maintain guest census roster and ensure intake/discharge.
• Handle insurance care coordination for our guests in conjunction with Social Services department.
• Provide input and evaluation of programming for quality improvement purposes.
• Maintain confidentiality of patient information.
• Work collaboratively with other members of the team, including active participation in department and agency staff meetings and trainings.
• Attend and provide information on guest referral, intake, and discharge status during board review meetings.
• Project a positive professional image and adhere to organization dress code.
• Flexibility to adapt to schedule changes to meet the needs of the facility.
• Aid other NHF facilities as assigned by supervisor when the need arises.
• Complete additional duties and assignments as required to meet the needs of the facility, notwithstanding primary roles.
• Always follow NHF policies and procedures.

Qualifications

• Strong proficiency with Microsoft Suite which includes Word, Excel, and Outlook.
• Excellent in multi-tasking; have strong organizational and time management skills.
• Experience in medical office/recuperative care setting (preferred).
• Familiarity with HIPAA (preferred).
• Have friendly and service-oriented mindset. Be people first and be driven by empathy.
• Bilingual in a language that is commonly spoken in Los Angeles, other than English. (Preferred, not required).

Benefits

• Programs: National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org.