Intake Coordinator - Home Health

Empath Home Health, a member of Empath Health, is seeking a Home Health Intake Coordinator in Ocala, FL. This is an onsite, full-time role.

Responsibilities

• Serves as the primary point of contact for both internal and external customers, providing exceptional customer service.
• Receives and meticulously documents patient referrals for home health services, ensuring strict adherence to applicable coverage criteria.
• Reviews referrals to determine the appropriate care setting and communicate effectively with the care center, Business Development, and referral sources as needed.
• Gathers essential information to assist the clinical team in scheduling evaluation visits.
• Communicates pertinent patient information to the care center team through approved processes.
• Coordinates with other departments for insurance verification and obtains payer authorization as necessary.
• Professionally communicates and follows up with referral sources regarding required documentation for a comprehensive referral.
• Meets productivity expectations with quality documentation of complete referrals and all required follow-ups.
• Coordinates the evaluation/admission process and may assign field staff to conduct initial assessments.
• Ensures compliance with policies, procedures, and regulatory mandates, including adherence to the terms of the Organization's Compliance Program.
• Performs other duties as assigned.

Requirements

• High School diploma or GED equivalent.
• Two (2+) years’ proven experience in Home Health referral management or a related field.
• Clear understanding of medical terminology and basic ICD-10 coding.
• One (1+) year of supervisory experience or demonstrated ability to manage a team.
• Proficient in Microsoft suite of products, including Outlook, Word, and Excel.

Benefits

• Competitive pay.
• Medical, dental, vision, and life insurance.
• Retirement plan with company match.
• Wellness programs to support mind and body.
• 5+ weeks of industry-leading PTO.
• CEU support and tuition reimbursement.
• Advancement opportunities.

About Empath Health

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.