Intake Coordinator- Cancer Center Navigation & Intake

About the role

The New Patient Intake Coordinator is the first point of contact for new patient referrals to the University of Kansas Health System. This role partners with the clinical staff to ensure the intake process is coordinated efficiently to improve timeliness to care for new patients.

Responsibilities

• Exhibits excellent customer service and is the first contact person for all new patient referrals.
• Enters or verifies demographic information into the EMR upon receipt of new patient referral.
• Performs initial insurance screening to identify self-pay or patients with high risk insurance plans.
• Partners with Financial Counselors, Registration and Pre-certification departments to ensure patients are approved to proceed with scheduling.
• Collects, follows up on, and confirms receipt of all medical information identified that is necessary for successful, timely visit, including outside medical records, pathology slides and radiology films.
• Maintains a log of all new patients’ referrals and reports number of new referrals received monthly to leadership.
• Prepares and sends packet of medical information collected to clinical staff.
• Schedules and notifies patient of all ordered diagnostic tests and/or physician appointments as directed by clinical staff.
• Sends new patient appointment packet with instructions regarding all scheduled appointments and testing.
• Ensures all outside records are sent to HIM for scanning into the EMR.
• Communicates with clinical staff to discuss and coordinate patient care and necessary follow up.
• Provides coverage for scheduling phone lines, e-fax queue, O2 work queue and email referral queue.
• Maintains a patient-centered focus and strives to support the mission, goals and values of the hospital, department and division.

Requirements

• High School Graduate
• Minimum of 6 months experience in a healthcare environment
• Minimum of 6 months in a direct customer service environment and/or experience in a call center or switchboard environment

Preferred Education And Experience

• Associates Degree or higher degree
• Medical Record and Scheduling experience

Skills

• Exceptional computer skills including Advanced Keyboarding skills
• Proficient in computer languages such as outlook, Microsoft Word and Excel