Intake Coordinator-Acute

Primary Responsibilities

• Accurately identify guidelines, coverage rules, and obtain prior authorization as well as certificates of medical necessity when needed.
• Maintain accurate and complete records.
• Communicate and resolve problems with patients/customers, physicians’ offices, referral sources, third party insurance companies, Medicaid, and Medicare.
• Proven track record and ability to work with reporting to follow up on prior authorizations.
• Ability to assess what is needed and work effectively with all members of the Infusion Team including Pharmacists, Nurses, IV Pharmacy Technician, and Drivers to accomplish goal.
• Team player willing to assist with office duties like filing, putting together charts and other duties as assigned.
• Assists with answering and directing phone calls.
• Ability to work effectively with revenue team to maximize billing and collection of insurance claim receivables.
• Desire to educate themselves on the scope of services that are available through company and understand basic drug terminology and therapies/services provided.

Required Qualifications

• High School diploma or equivalent.
• A minimum of (2) years of experience as an Intake Authorization Coordinator.
• Excellent Communication skills including reading, writing, and speaking to effectively handle position responsibilities.
• Proficiency with Microsoft Office suite products.

Preferred Qualifications

• Experience working in an acute or specialty infusion pharmacy.
• Experience with CPR+ Pharmacy Management System.

Physical Demands

• Required to stand, walk, sit, talk and hear;
• Required to use hands to operate vehicles and office equipment;
• Must be able to occasionally lift and/or move up to 25lbs;
• Use specific vision requirements for this job include: close, distance and peripheral vision, and the ability to adjust focus.

Confidentiality and Compliance

• Maintain confidentiality of patient and proprietary information at all times.
• Observe legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary company information.
• Understand and comply with HIPPA.

Background Checks and Drug Screens

• Part of our hiring process.

Equal Opportunity Employer

InfuCare Rx is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, national origin, military status, marital status, citizenship/immigration status, sex (including pregnancy and relation conditions, sexual orientation, or gender identity), age (40 and older), disability, genetic information (including employer requests for, or purchase use, or disclosure of genetic tests, genetic services, or family medical history), retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. Affirmative Action/Equal Opportunity Employer, Minority/Female/Disabled/Veteran.