Intake Coordinator - 100FP (MHA026) - Mon, Wed-Fri 9AM-5PM, Tues 11AM-7PM

About the role

Serves as the primary liaison for patients entering ARS and Article 31 clinics. Responsible for managing the admissions process, which includes verifying insurance, gathering pertinent histories, and scheduling appointments. Ensures all paperwork is processed accurately while maintaining patient confidentiality.

Responsibilities

• Handle telephone inquiries requesting information about ARS and Article 31 programs; determine the type of service that is being requested and refer to appropriate internal source or outside agency.
• Monitor fax and email for new inquiries and referrals.
• Maintain a screening schedule which reflects turnaround times in referrals.
• Obtain and review pertinent data and history on applicants to be considered and admitted to WellLife Network programs.
• Determine appropriateness of the referral for a specific residence or program.
• Set up initial screening and program trial visits.
• Complete data entry in AVATAR.
• Run Epaces and schedule transportation for first appointments as necessary.
• Verify insurance for referral.
• Maintain regular communication with assigned staff at ARS and Article 31 clinics.
• Collaborate with Intake Team to process internal referrals coming from PROS or housing.
• Complete outreach as directed.
• Make community contacts with possible referral sources, clinics, inpatient or outpatient departments, psychiatrists, day programs, etc.
• Make presentations at various outside agencies on an as-needed basis.
• Maintain confidentiality at all times.
• Perform field work (vehicle required) and in-office days (mandatory).
• Any additional duties as assigned by supervisor.

Work locations and schedules are subject to change.

Qualifications

• LMSW or LMHC required.
• Knowledge of ARS or Article 31 clinics required.

Benefits

• Compensation: Competitive hourly rate based on experience.
• Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).
• Work-Life Balance: Paid time off, holidays, and personal days.
• Wellness Program: Free and low-cost gym and wellness access and support.
• Training & Growth: Ongoing professional development and career advancement opportunities.
• Meaningful Work: Direct impact on the lives of youth and their families.
• Supportive Environment: A collaborative team that values your contributions.