Intake Care Senior Representative

Location: Remote (Must reside in TN, NM, OK, IL, TX, or MT)

Responsibilities

• Serve as the initial point of contact for members and eligible dependents requesting services.
• Assign clients to appropriate care team members or behavioral health providers for assessment and counseling.
• Provide high-quality customer service while meeting response time and service standards.
• Process intake requests and make referrals within established guidelines.
• Support utilization management intake operations and daily workflow activities.
• Assist with training and onboarding of team members as needed.
• Provide guidance on procedures, workflows, and best practices.
• Resolve escalated member or process-related issues.
• Work independently while collaborating with leadership and cross-functional teams.

Requirements

• Strong customer service and communication skills.
• Experience working in a call center, healthcare, insurance, or customer support environment.
• Ability to manage multiple tasks in a fast-paced setting.
• Strong problem-solving, organizational, and interpersonal skills.
• Ability to work independently with minimal supervision.
• Proficiency with computer systems and data entry.

Preferred Qualifications

• Experience in healthcare, behavioral health, utilization management, or care coordination.
• Experience handling member intake, referrals, or eligibility-related inquiries.
• Prior experience assisting with employee training or mentoring team members.
• Knowledge of healthcare processes, terminology, and customer service best practices.

Pay

$21/hour

Schedule

8 hours/day, 40 hours/week