Intake Attorney

About the role

We are seeking an Intake Attorney who excels at building rapport under pressure—someone who can turn an anxious caller into a confident client through clear guidance, sound legal judgment, and genuine reassurance. You will join our industry-leading Case Control Center, a department at the center of our nationwide growth, working alongside experienced attorneys and firm leadership to shape how new clients experience Morgan & Morgan from their very first conversation.

This is not a traditional litigation role. You will not manage a caseload or appear in court. Instead, you will apply your legal training and judgment where it matters most in the earliest, most critical moments of a client relationship: evaluating potential cases, advising callers with clarity and authority, and demonstrating why a firm that is truly For The People is the right choice for them.

Responsibilities

• Speak directly with prospective clients who want attorney-level reassurance before signing, explaining the legal process clearly and helping them make an informed, confident decision to retain our firm.
• Establish credibility and trust quickly; your legal knowledge, communication skills, and professionalism often determine whether a caller becomes a client.
• Follow up on pending calls and unsigned retainers within your queue, maintaining timely, consistent, and professional communication.
• Coordinate closely with Contact Center leadership, managing partners, and attorneys across the country to ensure smooth and efficient case onboarding.
• Document all conversations and case assessments in the intake system accurately and thoroughly.
• Partner with our Under Review team to evaluate the initial merits of potential personal injury cases and advise on next steps, including:
  • Reviewing police reports, photographs, and other early case materials as needed to inform your assessment.
  • Exercising independent legal judgment to make real-time case acceptance decisions consistent with firm strategy and criteria.

Requirements

• Juris Doctor (JD) from an accredited law school.
• Active member of a state Bar in good standing.
• 1+ years experience managing a high-volume caseload or intake pipeline (typically 50+ active matters at a time), gained within a firm structure that included dedicated intake specialists, case managers, and/or a marketing or lead-generation team supporting client acquisition.
• Familiarity with Salesforce, Litify, or comparable client intake and case management platforms preferred.
• Strong alignment with the firm's mission of being For The People, and confidence in representing the strength, resources, and results of the largest personal injury law firm in America.
• Ability to perform effectively in a high-volume, fast-paced call center environment where each conversation carries real significance for the caller.
• A proactive, engaged approach to the work and a genuine interest in helping build and scale a rapidly growing department within an expanding national firm.
• Fluency in Spanish is a strong plus.

Schedule

This role requires full-time, in-office presence at our Las Vegas call center. Applicants must reside within commutable distance.

Benefits

For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.