Insurance Verifier/Financial Counselor

Department: Admitting • Location: Aurora, IL 60506

Responsibilities

• Contact health plan carriers to obtain eligibility information and ensure the most accurate, up-to-date information is verified and entered into the patient’s account.
• Assist patients in understanding their insurance coverage and financial responsibilities.
• Coordinate payment for all scheduled/elective services according to payer specifications prior to services rendered.
• Collect payments, discuss payment arrangements, create estimates, and advise patients in person and over the phone on their insurance benefits coverage.
• Assess and validate physician orders for appropriateness when required.
• Provide excellent customer service to patients regarding insurance inquiries.
• Manage insurance-related queries from internal and external stakeholders.
• Prepare reports on insurance verification activities and outcomes for management review.
• Problem-solve insurance errors and research insurance requirements.
• Gather relevant information required to process financial assistance requests.
• Document all communication and follow-up in the EMR.
• Pursue and participate in education opportunities to remain current with payer changes in the healthcare industry.

Requirements

• Minimum two years’ experience in hospital admissions or billing setting preferred.
• Well-versed in authorization processes for all payers.
• Knowledge of medical terminology and insurance policies.
• Excellent organization and time management skills.
• Excellent oral and written communication skills.
• Ability to learn quickly, work independently, and collaborate within a team environment.
• Ability to maintain good working relationships.
• Demonstrates attention to detail and ability to multitask.
• Ability to work in a demanding environment.
• Problem-solving skills.
• Proficient computer skills.
• High School Graduate or GED Equivalent (required for all new hires effective 4/1/14).

Benefits

• Paid time off.
• 401K retirement plan.
• Medical, dental, and vision coverage.
• Tuition reimbursement.
• Voluntary benefit options (e.g., additional insurance, wellness programs).

Pay

A reasonable compensation estimate for this role is $16.35 to $23.68 per hour. The exact starting compensation will be determined based on factors such as skillset, years of applicable experience, education, credentials, and licensure.

Schedule

Full-Time, Days