Insurance Verifier/Financial Counselor

Overview

Shift: 8am-4:30

Responsibilities

• Contact health plan carriers to obtain eligibility information ensuring that the most accurate up to date information is verified and entered into patient's account.
• Assist patients in understanding their insurance coverage and financial responsibilities.
• Coordinate payment for all scheduled/elective services required according to payer specifications prior to services rendered.
• Collect payments, discuss payment arrangements as appropriate, create estimates, advise patients in person and over the phone on their insurance benefits coverages and in some cases assess and validate physician orders for appropriateness.
• Provide excellent customer service to patients regarding insurance inquiries.
• Manage any insurance related queries from internal and external stakeholders.
• Prepare reports on insurance verification activities and outcomes for management review.
• Problem solve insurance errors and research insurances requirements.
• Gather all relevant information required to process financial assistance requests.
• Document all communication and follow up in the EMR.
• Pursue and participate in education opportunities to remain current with payer changes in the healthcare industry.

Qualifications

• Minimum two years' experience in hospital admissions or billing setting preferred.
• Well versed in authorization processes for all payers.
• Knowledge of medical terminology and insurance policies.
• Excellent organization and time management skills along with excellent oral and written communication skills.
• Ability to learn quickly, work independently and collaboratively within a team environment.
• Ability to maintain good working relationships.
• Demonstrates attention to detail and ability to multitask.
• Ability to work in a demanding environment.
• Problem solving skills.
• Proficient computer skills.
• High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires).

Pay

$16.35 to 23.68

Benefits

• Paid time off
• 401K retirement plan
• Medical, dental, and vision coverage
• Tuition reimbursement
• Many more voluntary benefit options

Schedule

Full Time, Days