Insurance Verifier/Financial Counselor - Admitting

Desert Valley Hospital is an accredited 148-bed acute care hospital located in Southern California, ranking in the top 5% of more than 4,500 hospitals nationwide for clinical performance. The hospital has received numerous quality awards, including the Patient Safety Excellence Award, Women’s Health Excellence Award, and Distinguished Hospital Clinical Excellence Award. Along with Desert Valley Medical Group, the hospital provides key services such as heart care, emergency services, labor and delivery, and surgical services.

About the Role

Join an award-winning team of dedicated professionals committed to core values of quality, compassion, and community. This is a fast-paced work environment where you can take pride in serving an underserved community.

Responsibilities

• Determine patient liability based on benefits and advise patients of their liability prior to scheduled elective procedures.
• Notify patient(s) of financial responsibility and make collection arrangements prior to services rendered for all elective care.
• Verify insurance eligibility and benefits for emergent and urgent admissions, procedures, or other services, ensuring communication of patient responsibility to the patient or responsible party.
• Verify and secure accurate patient demographic and insurance information, updating patient account information as needed.
• Assist patients in making arrangements for patient responsibility by time of discharge for emergent or urgent services.
• Screen and refer patients for possible linkage to state, county, or other government assistance programs, as well as Charity or Discounts per facility policies.
• Work closely with Case Management in securing Medicaid/Medical treatment authorizations as needed.
• Maintain effective communication skills, including verbal, written, and telephone.
• Demonstrate proficiency in mathematical skills.

Requirements

• Knowledge of standard insurance companies and verification requirements.
• Well-versed in authorization processes for all payers.
• Ability to multi-task and prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer service experience required.
• High School Graduate or GED equivalent (required for all new hires effective 4/1/14).

Benefits

Desert Valley Hospital offers a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Benefits may vary based on collective bargaining agreement requirements and/or employment status (full-time or part-time).

• Paid Time Off
• 401K retirement plan
• Medical, dental, and vision coverage
• Tuition reimbursement
• Many more voluntary benefit options

Pay

A reasonable compensation estimate for this role is $23.00 per hour. The exact starting compensation will be determined at the time of hire, considering factors such as skillset, years of applicable experience, education, credentials, and licensure.

Schedule

Per Diem, variable shift.