Insurance Verification Supervisor

Full Time / Monday-Friday
Department Hours: 7:00am-7:00pm
Rotating Shifts will be 8 hours

About the role

Supervise the day-to-day job functions of the Insurance Verification team and collaborate with other department leadership and teams to achieve the best streamlined processes to impact our patients in a positive way.

Responsibilities

• Recruit, hire, train, integrate, and develop department employees in conjunction with Company objectives and the Select Medical Way.
• Assist the CBO Director in developing, counseling, and coaching the team.
• Provide continual feedback to employees both inside and outside of the formal feedback processes.
• Manage the team’s workflow and provide expertise, guidance, and leadership for the employees.
• Oversee daily and monthly reporting of productivity and other key metrics for team members within assigned job functions.
• Understand all performance targets and communicate, educate, and motivate the team to achieve those targets.
• Maintain knowledge of all functions and processes within the Insurance Verification and Website Coordinator Teams.
• Communicate and train team members on procedures and policies set by CBO Supervisor, Manager, Director, and Sr. VP Patient Accounting.
• Assist with completing insurance verification requests as needed.
• Serve as liaison between team members and management for policy, procedures, and processing issues/inquiries.
• Represent job function in monthly meetings.
• Ensure appropriate rules and regulations are followed with regard to insurance verification.
• Work directly with Central Business Office and Directors of Admissions to identify and resolve specific contract/benefit issues.
• Ensure compliance of procedures for data integrity, continuous cash flow, and improved customer service in relation to HIPAA compliance.
• Perform other duties or special projects as assigned.

Requirements

• HS diploma or GED is required.
• Insurance Experience - minimum of 2 years is required.

Qualifications

• Bachelor’s degree in Business Administration or accounting OR equivalent combination of experience and education (preferred).
• Previous team leadership experience (preferred).
• Computer Skills: Microsoft Office: Outlook, Word, and Excel.
• Ability to work with multiple programs simultaneously.
• Good interpersonal skills including: face-to-face, verbal, electronic, and telephonic.
• Professional Skills:
  • Accuracy and attention to detail.
  • Organized.
  • Good time management skills in order to meet deadlines.
  • Ability to multitask.
  • Ability to work independently and as part of a team to reach mutually established goals.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.