Insurance Verification/ Front Desk Receptionist

What You Will Do (Job Summary)

• Insurance Verifier:
  • Verify insurance benefits and determine estimated amount due based on Insurance Contract and procedure(s) being performed.
  • Identify patient’s In and Out-of-network benefits and subsequent out-of-pocket expense prior to services being performed at the center. Calculate and communicate patient financial responsibility.
  • Obtain insurance information. Confirm with insurance company that we have the correct billing information for the patients as well as correct claims address.
  • Verify that authorization has been obtained for the date of surgery by the doctor’s office, and follow-up with doctor’s office if needed
  • Works with Surgeons office to obtain additional information or clarify. If information needs to be corrected, insurance verifier corrects and prints new forms.
  • Verify all information obtained is correctly documented in the patients account, in the correct format. Will check in and register patients to the center.
• Front Desk Receptionist:
  • Greet patients in a pleasant and professional manner
  • Operate telephone system including receiving incoming calls, taking messages, identifying nature of business and call.
  • Perform clerical duties including distribution of mail and messages, monitoring office supplies, and maintaining postage meter
  • Aid with Admissions and Checking Out patients at discharge.

What We Offer (based on status)

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) - Starting PTO accrual is 15 days per year.
• 401k retirement plan
• Paid holidays
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

Required Skills

• High School diploma or GED
• Experience working in a medical office required. Experience verifying medical insurance required.
• Skill in computer applications and use of calculator.
• Ability to perform mathematical computations and compute ratios and percentages.
• Knowledge of word processing programs.
• Ability to examine documents for accuracy and completeness.
• Ability to prepare records in accordance with detailed instructions.
• Ability to communicate clearly.
• Ability to work efficiently and productively.
• Ability to maintain confidentiality of sensitive information.
• Skill in establishing and maintaining effective working relationships with other employees, patients, clients, insurance organizations, and the public.
• Ability to work independently; manage multiple practices and multiple priorities, and to work swiftly but accurately.
• Excellent customer service skills needed