Insurance Verification Coordinator

Responsibilities

• Verify insurance eligibility for medical insurances for upcoming appointments by utilizing online websites or by contacting the carriers directly.
• Review patient deductibles and/or copays and enter into the billing system.
• Aid front office with verification questions or concerns.
• Answer questions from patients, clerical staff, and insurance companies.
• Work in conjunction with the reception to ensure clean billing.
• Perform miscellaneous job-related duties as assigned.
• Participate in educational activities and attend monthly staff meetings.
• Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.

Requirements

• Proficient in computers and relevant software applications and practice management technology.
• Knowledge of customer service principles and practices.
• Strong knowledge of administrative and clerical procedures.
• Possession of strong problem-solving skills and sound judgment.
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
• Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
• Ability to be proactive and take initiative.
• Exhibit high level of quality through attention to detail and monitoring of work.
• Possession of strong organizational skills.
• Excellent verbal and written communication, as well as exceptional interpersonal communication skills.
• Ability to work independently on assigned tasks, as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgment.

Qualifications

• High School diploma or GED.
• Minimum of 2 years of relevant experience and/or training, or equivalent combination of education and experience preferred.

Skills/Competencies

• Knowledge of general office tasks, confidentiality, filing, medical terminology, CPT coding, and managed care referral process.
• Basic proficiency in MS Office (Word, Outlook).
• Ability to type, file, and to use a multi-line telephone, computer, fax, copier and adding machine.