Insurance Specialist - Billing/ Follow Up

Responsibilities

• Maintains delinquent accounts and performs collection duties.
• Reviews reports, researches, and resolves issues related to payment postings.
• Works with co-workers to resolve insurance payment and billing errors.
• Maintains and updates delinquent accounts status.
• Contacts patients to secure past due balances, verifies patient demographics and insurance providers, updates information in systems, and documents conversations.
• Answers patient payment, billing, and insurance questions and resolves complaints.
• May refer patients to Patient Benefits Representative to set up payment plans.
• Maintains credit balances of patients and payors ensuring timely refunds within government guidelines/regulations.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regard to patient records.

Qualifications

• High School diploma or equivalent required.
• Minimum (2) years of combined medical billing and payment experience required.