Insurance Solutions Manager

Responsibilities

• Serve as a primary point of contact for Vave platform partners, supporting day-to-day questions, troubleshooting, and ongoing platform adoption
• Build strong relationships with wholesale insurance partners by providing responsive, knowledgeable support
• Aid in onboarding new partners and supporting successful implementation of the Vave platform
• Investigate reported issues, coordinate resolution efforts, and communicate updates to clients throughout the process
• Collaborate with underwriting, product, analytics, and development teams to improve platform functionality and user experience
• Gather client feedback and communicate product enhancement opportunities to internal stakeholders
• Become a subject matter expert on Vave underwriting products, platform capabilities, and partner workflows
• Maintain monitoring of platform usage trends and identify opportunities to improve client adoption and operational efficiency
• Facilitate training sessions and provide ongoing guidance to platform users
• Manage multiple client requests, projects, and priorities in a fast-paced environment
• Perform additional duties and projects as assigned

Requirements

• 2+ years of insurance industry experience required
• Wholesale insurance, MGA, brokerage, underwriting, or carrier experience highly beneficial
• Understanding of commercial insurance workflows involving producers, agents, brokers, and underwriters
• Strong relationship-building and customer support skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Ability to troubleshoot issues and coordinate solutions across multiple teams
• An interest in insurance technology and digital underwriting platforms
• Ability to manage multiple priorities in a fast-paced environment
• Experience with insurance portals, agency management systems, underwriting platforms, or similar technology beneficial
• Familiarity with SQL, APIs, or other technical tools beneficial but not required

Qualifications

Preferred qualifications include:

• Bachelor's degree beneficial
• Insurance designations, technical certifications, or additional industry training beneficial

Skills

Desired skills include:

• Technical experience
• Strong insurance knowledge
• Excellent problem-solving skills
• An interest in technology

Benefits

The base compensation range for this position is $70,000 - $100,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Employee Benefits include:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

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