Insurance Service Specialist
About the role
The Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members in our branch offices. Qualified candidates will bring their passion for helping others to our best-in-class organization in delivering legendary service to our members. In this role you will assist our members with answering questions, taking payments, counseling, and making changes to their existing Property & Casualty insurance policies.
Training
Our comprehensive and employee centric training facilities provide training programs to help employees acquire various skills necessary to do their jobs and to support career development.
Responsibilities
- Maintenance and servicing of insurance policies
- Verifying new business applications
- Processing insurance and membership payments
- Updating electronic member information
- Maintaining filing systems and typing
Qualifications
- Bilingual skills in English and Spanish, preferred
- Prior customer service experience
- High school diploma or equivalent required
- Experience working in a sales environment strongly preferred
- Must be proficient in using Microsoft Office software products
- Excellent communication and interpersonal skills
- Superior organizational skills
- Commitment to maintaining superior customer relationships
Pay
Starting pay range: $21.63 – $23.79 per hour. Eligible for incentive program based on team and individual performance.
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match and Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more)
About the company
Auto Club Enterprises is the largest club within the national AAA federation, with nearly 17,000 employees in 24 states helping more than 18 million members. Founded in 1900, the organization emphasizes diversity and seeks career-minded, service-driven professionals to join its team.