Insurance Service and Retention Manager

About the Role

This position leads forward-facing Insurance colleagues responsible for service and sales support for Commercial Property and Casualty (COM) business lines in Huntington Insurance. The leader drives client retention efforts and manages all activities for their functions/area. This position manages well-trained technical staff and must understand their respective business at a high level. Sales support is crucial, and this leader must develop and maintain high-value relationships with their respective Sales leaders and producers.

Responsibilities

• Coach, develop, and lead colleagues on client care best practices, relationship management, revenue and sales growth opportunities, and tactics for superior client retention results
• Mentor and motivate colleagues to achieve and maintain high performance levels
• Develop colleagues by encouraging education, ongoing training, and professional development
• Monitor and manage colleague productivity and quality
• Provide guidance, training, and support for new colleagues
• Communicate and coach to performance objectives that align with business objectives
• Work with HR, industry connections, and your own network to consistently find top talent for open positions
• Partner with Sales on client acquisition, retention, and issue resolution
• Drive client retention efforts incorporating sales and business line subject matter experts
• Assist with new business proposals and prospecting to help achieve new sales
• Develop high-value relationships with sales management and producers to drive new sales and client retention
• Problem solve and handle client issues and escalations using listening skills, industry knowledge, and resourcefulness
• Use experience on current client issues to reduce future issues through coaching and process improvement
• Participate in client and RFP presentations for new business and retention opportunities
• Maintain full understanding of department, business line, and client sales/retention strategy
• Provide input and improvement based on experience and industry knowledge
• Translate strategy to colleagues and ensure all team members understand their importance to client and business success
• Execute client sales and retention strategies
• Focus on execution of strategy elements and priorities in the team
• Maintain business-line expertise through self-development, involvement with industry sources, and participation in carrier and vendor educational opportunities
• Demonstrate industry knowledge to clients in a way that builds credibility for Huntington Insurance
• Share knowledge and insights to help team members and other colleagues grow
• Ensure colleagues follow established procedures
• Work with peers and colleagues to find ways to improve processes and participate in continuous improvement activities
• Comply with all agency and corporate policies
• Adhere to legal, regulatory, and compliance requirements on an ongoing basis
• Maintain knowledge of risk-related changes that could impact assigned work functions
• Perform other duties as assigned

Qualifications

• Bachelor's Degree
• 7+ years of Commercial P&C business line experience
• 3+ years of management experience
• Must be Property and Casualty licensed within 90 days of hire

Preferred Qualifications

• Industry education and designations in the appropriate business line (Commercial P&C, Employee Benefits, or Personal Lines P&C)
• Ability to effectively manage in-person and remote colleagues

Schedule & Travel

• Exempt status (not eligible for overtime pay)
• Travel for client and regional needs as well as Insurance Service and Ops leadership in-person meetings (approximately 10% of time on average)

Workplace Type: Office. Certain positions outside the branch network may be eligible for a flexible work arrangement. The approach combines in-office and work-from-home to enable teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in offices for moments that matter. Specific work arrangements will be provided by the hiring team.

This position is available to be filled at: Pittsburgh, PA; Columbus, OH; Indianapolis, IN; Detroit, MI; Toledo, OH; Cincinnati, OH; or Boardman, OH.