Insurance Service and Retention Manager

Duties and Responsibilities

• Coaching, development and leadership with colleagues
• Mentor and motivate colleagues to achieve and maintain high performance levels
• Develop colleagues by encouraging education, on-going training and professional development
• Monitor and manage colleague productivity and quality
• Provide guidance, training and support for new colleagues
• Communicate and coach to performance objectives that align with our business objectives
• Work with HR, industry connection and your own network to consistently find top talent for open positions in the department
• Partner with Sales on Client Acquisition, Retention and Issue Resolution
• Aid in new business proposals and prospecting to help achieve new sales
• Develop high-value relationships with sales management and producers to help drive new sales and client retention
• Problem solve and handle client issues and escalations using listening skills, industry knowledge and resourcefulness
• Use experience on current client issues to reduce future issues through coaching and process improvement
• Have strong presentation and command skills to participate in client and RFP presentations for new business and retention opportunities
• Strategy Acceleration and Execution
• Ability to provide input and improvement based on their experience and industry knowledge
• Ability to translate strategy to colleagues and ensure all team members understand their importance to client and business success
• Ability to execute our client sales and retention strategies
• Focus on execution of strategy elements and priorities in the team
• Proficient using Microsoft Office tools – Excel, Word and PowerPoint
• Industry Thought Leadership
• Maintain business-line expertise through self-development, involvement with industry sources and participation in carrier and vendor educational opportunities
• Be able to demonstrate industry knowledge to clients in a way that builds credibility for Huntington Insurance
• Be effective at sharing your knowledge and insights to help team members and other colleagues grow
• Policies, Procedures and Risk Management
• Ensures that colleagues are following established procedures
• Work with peers and colleagues to find ways to improve processes. Be a part of continuous improvement activities
• Comply with all agency and corporate policies
• Adhere to legal and regulatory requirements
• Adhere to compliance requirements on an ongoing basis
• Maintain knowledge of risk-related changes that could impact assigned work functions

Qualifications

• Bachelor’s Degree
• 7+ years of Commercial P&C business line experience
• 3+ years of management experience
• Must be Property and Casualty licensed within 90 days of hire

Other

• Travel for Client and Regional needs as well as Insurance Service and Ops leadership in-person meetings. Should be 10% of the time on average