Insurance Service Agent - Genstone

Qualifications

• Bachelor’s degree in business or related field (or equivalent combination of years of experience with High School diploma/GED)
• Must possess an active General Lines License with the ability to sell Commercial policies and be willing to acquire additional state licenses as needed
• 2+ years’ experience in servicing commercial insurance policies
• 2+ years’ experience in sales with a proven track record of success
• 2+ years’ experience with Agency Management Software
• Agency Raters, ACORD forms, and related insurance technology experience
• 1+ years’ experience in a call center environment, preferably in the Insurance Marketplace
• Commercial new Business and renewal experience preferred
• Knowledge of independent agency insurance principles and processes for providing customer and personal services including customer needs assessments, meeting quality standards for service, customer satisfaction, and policy retention
• Knowledge of principles and methods for processing insurance policy endorsements, renewals, and addendums
• Strong verbal and written communication skills
• Strong interpersonal skills
• Collaborative work style; high team-orientation
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgement
• Strong problem solving abilities
• Ability to analyze and interpret data to identify opportunities and propose solutions
• Strong project management skills
• Strong attention to detail; strong compliance orientation; high quality of work product
• Ability to prioritize; effective time management
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude
• Strong skills in MS Word, Excel, and PowerPoint

Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

The hiring rate for this position is $50,000 annually. This position is eligible for an additional monthly incentive.

About the Role

This position is responsible for meeting individual sales targets and agency retention requirements. This role will ensure exceptional customer service is provided to all clients through any interaction via phone, email, or in person. The role is responsible for maintaining existing policy holder’s coverage while also looking to promote additional coverage/services where necessary.

Featured Benefits

• Fay Cares! The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Their employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
• Fay is an equal-opportunity workplace.
• The Fay Group and affiliated companies participate in E-Verify.