Insurance Senior Project Manager, Enterprise Project Mgmt Office

Job Overview

The ePMO Senior Insurance Project Manager leads enterprise, cross-functional initiatives end-to-end, serving as the connective tissue between business leadership, technology teams, and governance bodies. This role focuses on driving outcomes, adoption, transparency, and value realization across complex initiatives.

Requirements

• Formal PMO / Project Management experience preferred but not required. Focus on understanding and championing the business and their needs while coordinating with IT and other EPIC functions.
• Help grow a new, small but mighty enterprise PMO team!
• Strong project and change management skills and experience.
• Strong reporting & technically skills, especially with AI tools like CoPilot and SmartSheets.
• Insurance industry experience, preferably in P&C.
• Adaptable to priority changes, deadlines, and skilled in problem-solving and solution creation.

Responsibilities

• Enterprise Project Leadership:
• Lead one or more complex enterprise, cross-functional initiatives from intake through stabilization and value realization.
• Develop and maintain decision-ready delivery plans spanning scope, milestones, dependencies, risks, resourcing, and readiness checkpoints.
• Independently manage interdependencies across initiatives, vendors, and operational teams.
• Facilitate structured forums, governance reviews, and decision checkpoints to maintain momentum and alignment.
• Proactively surface delivery risks, tradeoffs, and resource constraints with recommended paths forward.
• Business Ownership & Accountability Enablement:
• Partner with Business Owners to clarify success criteria, adoption expectations, and readiness requirements.
• Ensure appropriate business representation and engagement throughout delivery.
• Reinforce that the business owns process design decisions, adoption and change readiness, and post-go-live benefit realization.
• Coach stakeholders on enterprise delivery expectations and governance standards.
• Governance, Intake & Portfolio Discipline:
• Ensure initiatives entering the ePMO pipeline are complete, well-formed, and decision-ready.
• Support standardized intake, scoring, prioritization, and funding workflows.
• Maintain high-quality, executive-ready artifacts including charters and scope summaries, status and health reporting, risk, issue, and dependency tracking, options, tradeoffs, and decision support materials.
• Lead or support quarterly portfolio and governance reviews with clear, concise reporting and recommendations.
• Change Management & Adoption Focus:
• Embed change management considerations into delivery from day one.
• Partner with business teams and enablement resources to ensure stakeholder readiness, training and communications planning, and complete operational handoffs.
• Lead business readiness checkpoints prior to go-live and reinforce accountability for adoption.
• Define adoption and success measures and validate progress post-implementation.
• Value Realization & Continuous Improvement:
• Partner with Finance and Business Owners to ensure success metrics are defined, measurable, and tracked.
• Track post-go-live outcomes against agreed-upon objectives and expected benefits.
• Facilitate retrospectives focused on what improved enterprise capability and value, not just what shipped.
• Contribute to the evolution of ePMO standards, templates, tooling, and best practices.
• AI Enablement & Modern Ways of Working:
• Promote responsible and practical use of AI and automation to improve delivery efficiency.
• Identify opportunities where AI can support reporting, analysis, or intake quality.
• Share emerging best practices to improve PMO maturity and decision support.

Core Expectations

• Enterprise-first mindset: Optimize for EPIC-wide outcomes vs. functional success.
• 2-in-the-box delivery model: Partner closely with Business Owners and IT/Product leaders while reinforcing accountability.
• Governance-forward: Ensure initiatives are intake-ready, decision-ready, and execution-ready at each phase.
• Decision support, not decision making: Surface options, risks, tradeoffs, and recommendations for leaders.
• Awareness of adoption matters: Delivery is not complete until the solution is used, measured, and delivering value.

Qualifications

• Bachelor’s degree in Business, Project Management, or related discipline.
• 7+ years of experience leading enterprise, cross-functional initiatives with significant dependencies and stakeholder coordination.
• Demonstrated ability to operate independently, manage risks and tradeoffs, and escalate with clear options and recommendations.
• Demonstrated experience in governance, executive-ready reporting, business readiness, adoption planning, and value realization tracking.
• Strong executive communication, facilitation, influence, and systems-thinking skills.
• Working knowledge of Agile and Waterfall delivery models.
• Insurance, financial services, or other complex, matrixed organizations experience, preferably in P&C.

Compensation

The national average salary for this role is $130,000 - $170,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

About EPIC

EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
• Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

Equal Opportunity Employer

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.