Insurance Sales Agent
About the role
We are seeking customer-focused and detail-oriented Insurance Sales Agents to join our growing team. In this role, you will serve as the first point of contact with our customers, building policies to meet their needs and helping guide them through the difficult decisions involved in the process. Our paid training program includes Insurance Licensing. Representatives will focus on delivering an exceptional customer experience while assisting customers with policy building and quoting new policy rates. Successful candidates are professional communicators who enjoy helping others, solving problems, and working in a fast-paced environment. This is an on-site position in our Tucson location at Pantano and Escalante.
Responsibilities
- Provide outstanding customer service through inbound phone interactions.
- Ask questions and use the answers to help complete a detailed quote for auto insurance.
- Explain insurance products, coverage information, and policy details to new customers who may not be familiar with those products.
- Navigate multiple systems simultaneously to access account information and complete transactions.
- Adhere to all company policies, compliance requirements, and quality standards.
- Identify opportunities to transfer customers to other departments when required.
- Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.
Requirements
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Ability to effectively handle customer concerns in a professional and empathetic manner.
- Strong problem-solving and critical thinking skills.
- Ability to learn insurance concepts, processes, and systems.
- Proficiency with computers and the ability to navigate multiple applications.
- Ability to work in a structured environment while maintaining attention to detail.
Qualifications
- Minimum 1 year of customer service experience.
- Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment.
- Experience working with customer accounts, billing inquiries, or account maintenance.
- Experience meeting quality and productivity goals.
Skills
- Customer-first mindset.
- Strong listening and communication skills.
- Patience and professionalism when handling complex situations.
- Ability to adapt quickly to new processes and technology.
- Dependability and commitment to attendance expectations.
- Desire to learn and grow within the insurance industry.
Benefits
- Medical, dental, and vision coverage
- Paid time off and holidays
- 401(k) with company match
- Employee assistance program
- Career development and advancement opportunities
- Paid training
Pay
Our Insurance Specialists start at $37,960 per year, plus bonus. Our top Insurance Specialists earn an extra $3 per hour with bonus.
Schedule
Work in a call center environment with a secure workspace, handling back-to-back calls on a computer; able to work scheduled 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am