Insurance Sales Agent

Essential Duties/Responsibilities

• Sell and make recommendations on all insurance products offered by the carriers represented by the AAA Insurance Agency.
• Identify and develop sales opportunities by utilizing the lead management system, membership system, and additional lead sources, increasing overall sales and the proportion of member households purchasing AAA Insurance products.
• Respond to all quote requests in a timely manner according to agency service level agreements.
• Evaluate and provide resolutions to customer's insurance needs.
• Ensure that all business is underwritten correctly and placed in the appropriate markets according to the risk involved in order to maintain an acceptable loss ratio.
• Ensure that company Agency Management System and carrier system is appropriately documented and all applications are complete and submitted on a timely basis in accordance with insurance carrier guidelines, agency policies and procedures, and state regulations.
• Perform appropriate follow-up calls and renewal reviews to meet agency retention standards.
• Develop and enhance relationships with customers to build referral and repeat business.
• Demonstrate the ability to consistently meet and exceed personal sales goals and contribute to the agency sales goals.
• Provide excellent customer service and support the AAA membership model, including selling membership.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporate AAA’s vision, mission and values in day-to-day activities and behaviors; guide and motivate others to remain committed to AAA’s vision mission and values.

Supervisory Responsibilities

None

Minimum Qualifications

• High School diploma or equivalent.
• 2+ years in sales or sales management, or 1+ years’ experience in an insurance agency.

Prior Experience

• Proven ability to perform to goal with a track record of meeting or exceeding goals.
• Successful track record of growth, with experience sales prospecting and asking for and closing sales.
• Knowledge of sales techniques, property & casualty products, life insurance products, and insurance processing systems and procedures as well as comparative raters.

Preferred Qualifications

• Proven ability to perform to goal with a track record of meeting or exceeding goals.
• Successful track record of growth, with experience sales prospecting and asking for and closing sales.
• Knowledge of sales techniques, property & casualty products, life insurance products, and insurance processing systems and procedures as well as comparative raters.

Education

• High School diploma or equivalent.

Certifications/Licenses

• Possess or able to obtain a Washington State Property & Casualty and Life & Disability insurance license.

Knowledge, Skills, Abilities

• Developing knowledge of personal and commercial lines and life insurance including fundamental insurance principles, underwriting and risk selection, and policy provisions for all agency carriers.
• Ability to type and a working knowledge of computers, MS Suite, and the internet.
• Competency using agency & carrier applications and systems.
• Ability to communicate clearly and professionally both verbally and in writing, and utilize effective listening skills.
• Strong sense of urgency and willingness to take extra measures when solving problems and getting work completed.
• Ability to use appropriate interpersonal skills and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure.
• Ability to address multiple demands and adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands, or transitions into new assignments.
• Ability to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes.
• Willing to take extra measures and independent actions to solve problems and get work done when the situation calls for it while holding self and others accountable.
• Skilled in working as part of a team, collaborating with colleagues, and establishing rapport and gaining trust of others.
• Models a high standard of quality and commitment to serving the public to include building strong relationships with members inside and outside the organization while developing trust and credibility.

Salary

Pay range: $25.30-$30.35 per hour, plus incentives based on sales.

Benefits

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off per year
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on-going training throughout your career
• THRIVE wellness program
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education