Insurance Remarket Specialist

About the role

Responsible for reviewing client’s renewals, looking into premium increases, identifying any gaps in coverage or coverage errors or omissions, and remarketing accounts as needed.

Responsibilities

• Review and compare client’s current policies with their renewal policies and investigate the reason for any major increases in premium. (30-40%)
• Advise clients regarding insurance coverages and risk management issues. Identify any additional insurance needs, gaps in coverage, or possible incorrect/outdated information. (20-30%)
• Requote client’s policies as needed or as requested. Send applications/cancellation forms, issue new policies, and enter information into the agency management system. (20-30%)
• Stay up to date on carriers’ policies, packages, coverages, discounts, and underwriting guidelines. (5-10%)
• Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claims and/or any Department of Insurance or related complaints to VP, Insurance Operations and CEO. (0-5%)
• Perform any additional responsibilities as requested or assigned. (0-5%)

Performance expectations include meeting all outlined performance and behavior expectations, achieving desired results with high quality and professionalism, maintaining positive work relationships, demonstrating technical and behavioral competencies, and adhering to company policies and procedures.

Requirements

• Minimum of high school diploma or equivalent.
• 2+ years in personal lines customer service.
• Current state personal lines insurance agent/broker license.

Skills

• Working knowledge of insurance agency operations, coverages, rates, markets, and applicable insurance laws/codes.
• Thorough knowledge of all personal lines insurance products.
• Excellent analytical, problem-solving, and decision-making skills.
• Excellent oral, written, and interpersonal communication skills.
• Proven automation, time management, and organizational skills.

Benefits

• Medical, Health Savings Account (HSA), Dental, and Vision insurance.
• Life Insurance.
• Paid Vacation (PTO).
• 401(k) with employer match.
• Flexible Spending Account (FSA).
• Employee Assistance Program (EAP).