Insurance Receptionist/Administrative Assistant

About the role

Towne Insurance is hiring a receptionist and administrative assistant for their downtown Norfolk headquarters.

Responsibilities

• Greet all clients and guests.
• Refer them to the correct person.
• Answer incoming calls and forward them to the correct person.
• Distribute all incoming faxes and other electronic documents.
• Pull policies from company websites and distribute to the correct person.
• Help open mail.
• Optical Processor (scanning).
• Keep receptionist area neat.
• Keep conference rooms neat.
• Receive all deliveries.
• Adhere to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Requirements

• Excellent customer service skills.
• Strong telephone skills.
• Attention to detail.
• Experienced with Outlook, Word, and Excel.
• Work well under pressure.
• Able to multi-task.
• Dependable and punctual.

Skills and Experience

• You’ll need excellent customer service skills.
• You’ll need strong telephone skills.
• You’ll need attention to detail.
• You’ll need experienced with Outlook, Word, and Excel.
• You’ll need to work well under pressure.
• You’ll need to multi-task.
• You’ll need to be dependable and punctual.

Bonus Points

• If you have prior experience with an insurance agency.
• If you have prior experience with multi-line switchboard.

What We Offer

• Excellent growth and advancement opportunities.
• Competitive pay based on experience.
• Health, vision, dental, and Employee Assistance Program.
• Paid time off to include holidays, PTO, sick leave, and bereavement.
• Profit Sharing.
• Continuing education opportunities.
• 401K & Employer Matching.
• Employee discounts.
• Identity theft protection.
• Tuition Reimbursement.
• Paid Training Opportunities.
• Paid Parental Leave.
• Wellness Plan.
• Volunteer Opportunities.

Benefits

We offer a robust benefits package including:

• Excellent growth and advancement opportunities.
• Competitive pay based on experience.
• Health, vision, dental, and Employee Assistance Program.
• Paid time off to include holidays, PTO, sick leave, and bereavement.
• Profit Sharing.
• Continuing education opportunities.
• 401K & Employer Matching.
• Employee discounts.
• Identity theft protection.
• Tuition Reimbursement.
• Paid Training Opportunities.
• Paid Parental Leave.
• Wellness Plan.
• Volunteer Opportunities.

Pay

The good-faith compensation range for this role is expected to be $38,000 to $45,000, based on the role, market, internal equity, and candidate qualifications.

Schedule

Details about the schedule will be provided during the interview process.