Insurance Quality Analyst

About the role

Piper Companies is hiring an Insurance Quality Analyst for an award-winning company located in the Raleigh-Durham Area. The Insurance Quality Analyst will be responsible for ensuring the accuracy and quality of our insurance products through comprehensive testing. The Insurance Quality Analyst is a hybrid position located in Durham, NC.

Responsibilities

• Partner with business analysts, SMEs, and stakeholders to understand requirements and develop comprehensive test scenarios aligned with business objectives and regulatory requirements.
• Design, execute, and maintain test cases for functional, integration, regression, and user acceptance testing across policy administration and financial systems.
• Perform backend and data-focused testing, including validation of policy data, premium calculations, withdrawals, accounting transactions, and other business-critical processes.
• Identify, document, and track defects using tools such as JIRA, working closely with development teams to ensure timely resolution and retesting.
• Conduct regression testing to verify system stability and ensure new enhancements do not negatively impact existing functionality.
• Support UAT activities by providing test results, managing issue tracking, and assisting business users throughout the testing process.
• Collaborate with cross-functional teams to deliver high-quality solutions while maintaining test documentation, audit artifacts, and traceability to business requirements.

Qualifications

• Bachelor's degree in computer science, Information Technology, Finance, Business, or related field (or equivalent experience).
• 6-10 years of Quality Assurance experience (up to 12 years considered), with a strong understanding of software testing methodologies, test execution, defect management, and Agile/Scrum practices.
• Experience in the insurance industry, specifically supporting life insurance and annuity products, with exposure to policy administration systems such as FAST, Vitech, OIPA, ALIP, CyberLife, WMA, or similar platforms.
• Background in financial systems and processes, including Oracle GL, payroll-related functions, financial reconciliations, and calculation validation.
• Hands-on experience with backend testing, including file-based testing, data validation, data comparisons, data integrity checks, and verification of complex business calculations.
• Strong SQL, analytical, and problem-solving skills, with experience using test management and defect-tracking tools such as JIRA and the ability to communicate effectively with technical and non-technical stakeholders.
• Primarily a manual testing role; candidates with a blend of manual and automation testing experience (e.g., Selenium) are preferred. UI and API testing are not required.
• Hybrid work schedule.

Pay

• $100,000-$120,000 base

Benefits

• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law