Insurance Quality Analyst

About the role

The role is located in our Durham, NC office and requires being onsite 3 days a week.

Responsibilities

• Requirements Analysis: Collaborate with business analysts, subject matter experts, and stakeholders to understand business and technical requirements, and create test scenarios that align with business needs and compliance regulations.
• Test Case Design: Create, document, and maintain test cases for new and existing features, covering functional, regression, integration, and user acceptance testing.
• API Testing: Perform comprehensive API testing using tools like Postman or SoapUI to validate API endpoints, request/response handling, and data consistency. Ensure that APIs conform to specifications, return accurate data, and meet security and performance standards.
• Defect Identification and Tracking: Identify defects and report them using test management tools (e.g., JIRA), ensuring proper logging of issues with detailed steps to reproduce, and work with development teams to resolve them.
• Cross-Functional Collaboration: Collaborate with the development team, product owners, and business analysts to resolve issues and ensure the successful deployment of high-quality software solutions.
• Regression Testing: Perform regular regression testing to ensure that new functionality does not negatively impact existing features, particularly in areas like policy administration and claims processing.
• Data Validation: Verify accurate policy data, premium calculations, withdrawal calculations, and other business-critical data to ensure system integrity and correctness.
• UAT Support: Support user acceptance testing (UAT) by providing detailed test results, issue tracking, and assisting business stakeholders with their testing efforts.
• Documentation: Maintain clear documentation of test cases, test results, and defect reports for audit purposes, ensuring traceability to business requirements.
• Domain-Specific Testing: Conduct testing on Life Insurance/Annuity, and related financial products, focusing on product features such as New Business, illustrations, Policy Servicing, Accounting and Claims.
• Test Automation Collaboration: Work with automation engineers to identify reusable API tests and contribute to creating automated test scripts where applicable, especially for regression API testing.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).
• Proven experience (6+ years) as a Quality Assurance Analyst.
• Strong understanding of software testing methodologies, tools, and processes.
• Experience with test case design and execution, defect reporting, and test management tools (e.g., JIRA).
• Familiarity with Agile/Scrum development methodologies.
• Excellent attention to detail and ability to identify issues in software applications.
• Strong analytical and problem-solving skills.
• Good communication skills to interact with both technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic knowledge of SQL for validating data in databases and performing data integrity checks.
• Experience with popular life insurance or annuity software platforms (e.g., FAST, Vitech, OIPA, ALIP, Cyberlife, WMA or similar systems).
• Experience with automation testing tools like Selenium is an added advantage.

Skills

• Software testing methodologies, tools, and processes.
• Test case design and execution.
• Defect identification and tracking.
• Agile/Scrum development methodologies.
• SQL for data validation.
• Popular life insurance or annuity software platforms.
• Automation testing tools like Selenium.

Benefits

Full benefits package available.

Pay

Salaried, DOE

Schedule

Full-time