Insurance Project Manager

Responsibilities

• Lead assigned technology and business-facing projects through all phases of the project lifecycle, including initiation, planning, execution, monitoring, and closure.
• Develop and maintain detailed project plans, timelines, milestones, dependencies, and deliverables.
• Drive project execution with a focus on accountability, follow-through, and measurable outcomes.
• Ensure project scope, objectives, and success criteria are clearly defined and aligned with business priorities.
• Cook up project activities across cross-functional teams, including business stakeholders, IT resources, vendors, and third-party partners.
• Monitor progress against plan and proactively address issues that may impact delivery.
• Track and report on project status, including budgets/expenses, and surface potential budget revisions needed to accomplish objectives within time and budget targets.
• Maintain compliance with project policies, standards, and governance requirements and address gaps proactively.

Stakeholder Communication & Coordination

• Serve as the central point of coordination for assigned projects.
• Facilitate regular project meetings, status reviews, working sessions, and stakeholder updates.
• Provide clear, concise, and timely communication regarding project status, risks, issues, decisions, and next steps.
• Build trusted relationships with stakeholders across IT and the business to support effective collaboration and decision-making.
• Escalate concerns appropriately and ensure leadership has visibility into project health and critical decisions.

Risk, Issue, and Dependency Management

• Identify, track, and manage project risks, issues, assumptions, and dependencies.
• Develop mitigation and contingency plans to support successful delivery.
• Proactively surface roadblocks and coordinate resolution with the appropriate stakeholders.
• Afford changes in scope, priorities, or resourcing and communicate impact to timeline, budget, and delivery expectations.

Delivery Governance & Project Discipline

• Apply consistent project management practices, templates, tools, and reporting standards established within the IT Delivery & Execution function.
• Maintain project documentation, decision logs, RAID logs, action items, and status reporting artifacts.
• Support governance processes by preparing materials for leadership reviews, steering committees, and project checkpoints.
• Ensure projects are managed with appropriate discipline while remaining practical and adaptable to the size and complexity of the initiative.
• Conduct post-implementation assessments/evaluations and capture lessons learned to improve future delivery.

Business Partnership & Outcome Focus

• Partner with business and IT leaders to understand project goals, operational impacts, and desired outcomes.
• Help translate strategic priorities into executable project plans.
• Support change readiness, user adoption, implementation planning, and transition to operational support where applicable.
• Contribute to continuous improvement of project delivery practices, tools, and team effectiveness.