Insurance Professional - Sales and Service

About the role

USAA seeks dedicated insurance professionals to work at our Tampa Commerce Park Office and Brandon Office for future insurance opportunities in 2026.

Responsibilities

• Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels.
• Assist members with new and existing USAA policies to deepen their relationship with the company.
• Interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.
• Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
• Maintain respective trailing documents for all states.
• Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services.
• Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.
• Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
• Maintain required Property & Casualty license and state registrations.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• High School Diploma or GED equivalent.
• Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products.
• Ability to prioritize and multi-task, while navigating through multiple business applications.
• Apply knowledge and understanding of insurance regulatory and compliance requirements.
• Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring. (USAA provides licensing prep course, licenses and state exam fees up to three attempts.)

What Sets You Apart

• 1 year of customer contact experience in a needs-based sales environment.
• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.
• US military experience through military service or a military spouse/domestic partner.

Training Schedule

• Monday - Friday 8-hour shifts within the hours of 8:00am – 6:00pm.

Pay

The hiring range for this position is: $45,010 - $46,010. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.