Insurance Product Analyst - Account Management Department

Location: 1500 NW 107th Ave., Sweetwater, FL, 33172

About the role

This position is primarily responsible for providing support to both the Credit Union and its members on all insurance products. Monitor and ensure collateral loans are properly insured. Facilitate premiums and refunds are applied accurately. Assist staff with any Insurance product questions. Assist members with processing claims.

Responsibilities

• Assist Membership in all facets related to CPI – request proof from insurance carrier, verify insurance, manually enter insurance information.
• Validate premium and refunds, both Consumer and Real Estate Loans
• Update loan status with CPI (Collateral Protection Insurance) carrier
• Provide upon request insurance information to internal staff and members
• Post premium, refunds and claim payments on all loans offered by the Credit Union
• Obtain Hazard Billing Statements from CPI carrier and Flood invoice from the Mortgage Department
• Work with Mortgage Lending Department for any additional information needed for Real Estate Collateral
• Confirm correct refund amount and document lapses in coverage (Mortgage Lending)
• Request Manual Refunds (Mortgage Lending) and post Mortgage Department Premium and Refunds (after validation is complete)
• Assist in disposing of total loss units when related to CPI claims, submit loan status change forms to CPI carrier (when loan paid off, vehicle declared total loss, or unit charged off and repossessed)
• Provide comprehensive support to members regarding all aspects of Guaranteed Asset Protection (GAP) coverage, including policy inquiries and cancellation requests; file, monitor, and follow up on GAP claims; collaborate with Account Management Department to assist in filing GAP claims for dealer‑issued policies; review and correct GAP date error reports; process GAP cancellations per guidelines, issuing full refunds for eligible requests within the 60‑day period.
• Provide comprehensive support to members across all aspects of Mechanical Breakdown Protection (MBP), including policy education, coverage administration, issue resolution; process MBP cancellations per policy guidelines, ensuring full refunds when requests are within the 60‑day eligibility period; support internal staff by correcting and updating MBP policy records; guide members through the MBP claims process.
• Assist clients and members with all matters related to Credit Life (CL) and Credit Disability (CD) coverage, delivering clear communication, exceptional service, and consistent follow‑through.
• Provide monthly report to the Managers and Director of Collections as requested
• Request death certificates and/or additional information from Vital Records and member’s next‑of‑kin
• Collect, review, and reconcile all invoices weekly, ensuring completeness and accuracy; accurately enter invoice details into designated spreadsheets and tracking logs.
• Work closely with Account Analyst reconciling general ledgers pertaining to all insurance loan products
• Cross‑train in the job function of the Account Analyst to provide support to the department
• Work on special projects as assigned by the Director of Account Management and/or the Account Management Managers
• Answer incoming calls in the department promptly and professionally, ensuring availability and responsiveness to members’ needs

Qualifications

• Bilingual in English and Spanish a plus
• Excellent organizational skills and very detail oriented
• PC literate with knowledge of Microsoft Word, Access and Excel
• Strong oral and written communication
• Strong analytical skills
• High School graduate or equivalent
• Insurance licence a plus
• 6 months minimum experience in a lending environment

Pay

Starting $22.60