Insurance Ombudsman, PID

About the role

The Organizational Ombudsman serves within the Bureau of Public Engagement and Program Support as a senior professional responsible for implementing and overseeing the Pennsylvania Insurance Department’s consumer advocacy program for insurance. This role allows you to stand up for consumers while shaping outreach and advocacy programs statewide. Your work will strengthen communication between the public and insurance providers. Be part of a mission-driven agency that protects and empowers Pennsylvania consumers.

Responsibilities

• Program Development: Create and improve outreach and advocacy programs that help resolve insurance complaints and strengthen public understanding
• Policy Analysis: Review legislation, regulations, and policies to assess their impact and recommend steps that support Pennsylvania consumers
• Consumer Support: Meet with residents to review concerns, investigate complex cases, and guide fair resolution of insurance complaints
• Public Outreach: Deliver presentations and lead activities that inform and educate communities about insurance related issues
• Agency Representation: Participate in councils, task forces, and disaster related activities to support statewide initiatives and represent the Department
• Reporting Leadership: Prepare annual reports and program updates to inform department leadership and guide future improvements

Qualifications

• Minimum Experience and Training Requirements: Five years of professional experience in insurance underwriting, insurance claims adjusting, brokering insurance coverage, selling and servicing insurance policies, auditing and examining insurance companies, conducting insurance investigations, or advocating on behalf of insurance claimants; and a bachelor’s degree in business administration, management science, marketing, public administration, risk management and insurance, communications, education, law, or a related field
• Three years of professional experience in insurance underwriting, insurance claims adjusting, brokering insurance coverage, selling and servicing insurance policies, auditing and examining insurance companies, conducting insurance investigations, or advocating on behalf of insurance claimants; and a master’s degree in laws, studies in law, dispute resolution, or jurisprudence
• Two years of professional experience in insurance underwriting, insurance claims adjusting, brokering insurance coverage, selling and servicing insurance policies, auditing and examining insurance companies, conducting insurance investigations, or advocating on behalf of insurance claimants; and a juris doctorate
• An equivalent combination of experience and training