Insurance Follow Up Specialist - East

About the Role

The Atlantic Region Central Billing Office (ARCBO) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to affiliated Universal Health Services hospitals.

This role is responsible for the follow-up and resolution of patient and third-party accounts receivable balances. The Insurance Follow-Up Specialist develops strong working relationships with major payers to ensure timely resolution of claims processing issues.

Responsibilities

• Perform follow-up activities on accounts to ensure prompt payment.
• Identify coding or billing errors from EOBs and work to correct them.
• Update the patient account record to identify actions taken.
• Adhere to all HIPAA guidelines as well as various policies and procedures.
• Identify trends and carrier issues relating to billing and reimbursements; report findings to Team Lead and/or Supervisor.
• Pursue and participate in education to remain current with changes in the healthcare industry.
• Organize and prioritize tasks to meet deadlines.
• Contribute to team effort by accomplishing related results as needed.
• Assist with increasing cash flow by decreasing Account Receivables aging.
• Promote effective working relations and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.

Requirements

• Minimum 1 year of experience in an office setting highly preferred.
• Knowledge of managed care payers and medical terminology is preferred.
• Ability to learn quickly, build and maintain long-term relationships, and work with minimal supervision.
• Detail-oriented with the ability to work on multiple, competing priorities.
• Proficient in Microsoft Office and Windows products.
• Strong written and verbal communication skills; strong analytical, organizational, and time management skills required.
• Gathers and analyzes information skillfully.

Benefits

• Challenging and rewarding work environment.
• Competitive compensation and generous paid time off.
• Excellent medical, dental, vision, and prescription drug plans.
• 401(K) with company match and discounted stock plan.
• SoFi Student Loan Refinancing Program.
• Career development opportunities within UHS and its 300+ subsidiaries.
• Pet Insurance.

More information is available on the Benefits Guest Website.

About the Company

Universal Health Services, Inc. (UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. With annual revenues of $17.4 billion in 2025, UHS has been recognized as one of Fortune’s World’s Most Admired Companies™ and listed in Forbes’ ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and operates acute care hospitals, behavioral health facilities, outpatient facilities, ambulatory care access points, an insurance offering, a physician network, and various related services across 40 U.S. states, Washington, D.C., Puerto Rico, and the United Kingdom. For more information, visit www.uhs.com.