Insurance Follow-Up Specialist

Location: Smyrna, GA (Onsite)

Compensation: $24.00 per hour

About the Role

Addison Group is hiring an Insurance Follow-Up Specialist on behalf of our client for a contract-to-hire opportunity within a growing healthcare revenue cycle organization. This role supports a high-volume team focused on improving claim resolution, reducing accounts receivable aging, and ensuring accurate reimbursement across a variety of specialties. The department is undergoing restructuring and expansion, offering the chance to join a team in transition and contribute to process improvements.

Responsibilities

• Work assigned accounts receivable queues to follow up on unpaid, denied, and underpaid claims
• Research claim issues, determine root causes, and take appropriate action to secure reimbursement
• Submit appeals and corrected claims in accordance with payer guidelines and deadlines
• Monitor claim status through resolution, ensuring timely and accurate follow-up
• Analyze denial trends and assist with identifying process improvement opportunities
• Maintain thorough and accurate documentation of all account activity and actions taken
• Collaborate with internal teams to resolve claim errors and system-related issues
• Communicate with payers through portals and direct outreach to resolve outstanding balances
• Ensure compliance with payer policies, contracts, and regulatory requirements
• Meet productivity and quality benchmarks while managing a high-volume workload

Requirements

• Minimum of 2–3 years of experience in medical billing, insurance follow-up, or accounts receivable
• Strong experience in physician/professional billing (profee claims required)
• Proficiency with Epic or similar electronic health record/billing systems is required
• Familiarity with clearinghouse workflows and payer portals
• Experience handling denials, appeals, and claim corrections
• Strong analytical and problem-solving skills with attention to detail
• Ability to work independently and manage priority-driven workloads
• Excellent communication skills and a collaborative, professional approach
• High school diploma or equivalent required

Benefits

This position is eligible for medical, dental, vision, and 401(k) benefits through Addison Group during the contract period.