Insurance Follow-Up Representative

Location: Greenville, SC

Compensation: $17.50 – $24.50 / hour

About the Opportunity

Addison Group is hiring multiple Insurance Follow-Up Representatives on behalf of our client for a contract-to-hire opportunity within a growing healthcare management organization. This role is part of a revenue cycle team undergoing expansion and transformation, offering the chance to join a dynamic environment focused on improving reimbursement performance and denial resolution processes.

Responsibilities

• Review and analyze denied, unpaid, and underpaid claims to determine resolution pathways
• Research denial reasons and identify trends related to coding, eligibility, authorization, or payer processing issues
• Prepare and submit appeals in compliance with payer deadlines and documentation requirements
• Obtain and compile supporting records (medical documentation, referrals, authorizations) for claim reconsideration
• Monitor claim and appeal status through resolution, ensuring timely follow-up
• Work assigned accounts receivable queues to meet productivity and aging standards
• Contact payers via portals, correspondence, and direct outreach to resolve outstanding balances
• Investigate payment variances and underpayments to ensure accurate reimbursement
• Document all account activity thoroughly and ensure compliance with internal policies and audit standards
• Collaborate with coding, billing, and other internal teams to resolve root causes of denials and improve processes

Requirements

• Minimum of 3+ years of healthcare revenue cycle experience, with a focus on AR or denial management
• Strong background in physician/professional billing environments preferred
• Experience working denials, insurance follow-up, or claims resolution activities
• Familiarity with payer reimbursement processes and insurance guidelines
• Experience with electronic health record or billing systems (Epic or eClinicalWorks preferred)
• Knowledge of payer portals and revenue cycle tools
• Strong analytical and problem-solving skills with attention to detail
• Ability to manage high-volume workloads and work independently
• Excellent communication skills with a professional, customer-service mindset
• Highly organized and comfortable working through complex account issues

Benefits

This position may be eligible for medical, dental, vision, and 401(k) benefits through Addison Group during the contract period.