Insurance Estimator

Scott Robinson Collision Center is a family-owned and operated automotive group serving the South Bay for over 50 years. We are looking for a motivated, customer-focused Insurance Estimator to join our team in Torrance, CA.

Responsibilities

• Inspect damaged vehicles and prepare accurate, detailed collision repair estimates.
• Work directly with insurance companies, adjusters, customers, technicians, and parts personnel throughout the repair process.
• Write estimates and supplements using industry-standard estimating software.
• Document vehicle damage thoroughly with photos, repair procedures, notes, and supporting documentation.
• Review insurance estimates and negotiate supplements when additional damage or required repair procedures are identified.
• Maintain regular communication with customers regarding repair status, insurance approvals, and estimated completion dates.
• Coordinate with technicians and production staff to ensure estimates accurately reflect required repairs.
• Research OEM repair procedures and ensure estimates include necessary operations for safe and proper repairs.
• Monitor assigned repair orders from initial estimate through delivery.
• Maintain complete and accurate documentation for insurance claims and repair files.
• Help ensure repairs meet manufacturer, insurance, and collision center quality standards.
• Deliver a professional, efficient, and customer-focused experience.

Qualifications

• Previous collision estimating or insurance estimating experience preferred.
• Experience working with major insurance carriers and DRP programs is a plus.
• Knowledge of collision repair procedures, vehicle construction, parts, refinishing, and repair-versus-replace decisions.
• Experience with CCC ONE or similar estimating software preferred.
• Strong computer and documentation skills.
• Excellent communication, organizational, and customer service skills.
• Ability to negotiate professionally with insurance adjusters and representatives.
• Ability to manage multiple repair files and priorities in a fast-paced collision center.
• Valid California driver's license and acceptable driving record.
• I-CAR training or certifications are a plus.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Group life insurance.
• Short- and long-term disability benefits.
• Employee vehicle, parts, and service discounts.

Pay

Competitive compensation ($80,000 - $110,000) based on experience and performance.