Insurance Customer Service Representative
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Paid time off
Responsibilities
- Responds directly and promptly to client inquiries and requests
- Develops and maintains client service plans and manages mid-term changes
- Accurately prepares, processes, reviews and monitors various documents such as certificates of insurance, auto ID cards, binders, renewal information requests, audits, endorsements, and proposals.
- Responsible for new client setup and ongoing client maintenance in the appropriate agency management system
- Meets with clients as needed to review clients’ accounts as needed
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
Required Skills
- Strong sales and Customer Service skills
- Excellent active listening, interpersonal, and communication skills
- Prioritize and meet deadlines
- Computer experience with Windows based software and general office equipment
- Ability to work in a team based setting
- Attention to detail
Education and Experience
- High school diploma or equivalent required
- Insurance background
Licenses or Certifications
- Active Wisconsin insurance license
Pay
$40,000.00 - $45,000.00 per year
Schedule
Not specified
Benefits
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Skills
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About the role
We are seeking an organized and highly self-motivated Insurance Customer Service Representative to join our team!
Qualifications
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Application Instructions
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Equal Opportunity Employer
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Compliance with Federal and State Laws
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Equal Employment Opportunity
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Confidentiality
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Anti-Harassment Policy
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Anti-Discrimination Policy
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Anti-Sexual Harassment Policy
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Anti-Retaliation Policy
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Anti-Violence Against Women Policy
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Anti-Bias Policy
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