Insurance Claims Adjuster

About the role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This position is based in Phoenix, AZ or Sunrise, FL and requires working a minimum of 3 days onsite and 2 days remotely. The ideal candidate will work a flexible schedule between the hours of operation: Monday - Friday, 6:00am - 5:00pm MST, and may be asked to work rotational weekends.

Responsibilities

• Investigate and research claims using available tools, including receiving inbound calls and making outbound calls to settle claims.
• Communicate via written and/or direct phone interaction with customers to ensure timely decisions.
• Make decisions on claims for products and embedded benefits associated with AMEX ASSURANCE COMPANY.
• Maintain state compliance.

Requirements

• 2 years of Customer Service experience.
• Proven Customer First Principles through excellent verbal, written, and interpersonal communication skills.
• Passion for outstanding service and strong phone skills.
• Ability to adapt to multiple demands, shifting priorities, and rapid changes in workflow.
• Demonstrated initiative with minimal supervision to achieve results.
• Strong problem-solving, time management, and organizational skills.
• Superior level of accuracy and attention to detail.
• Strong proficiency in PC skills, including MS Word and Excel.
• Employment eligibility to work with American Express in the U.S. (the company will not pursue visa sponsorship for these positions).

Preferred Qualifications

• Travel and Medical Claims experience.
• Insurance, Medical, or Travel Industry experience.
• A current Claims Adjuster License. If a license is not currently held, the applicant must be able to obtain the necessary license during the allowed timeframe prior to training. Upon hiring, the candidate will have 3 attempts to pass the Arizona Licensing exam. Failure to pass within 3 attempts will result in termination of employment.

Benefits

• Competitive base salaries and bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.