Insurance Business Operations Specialist

About the role

As an Operations Analyst within the L&H Executive Office, you will play a pivotal role in enhancing operational excellence across the Americas Market Units of L&H Re, P&C Re, and the In-Force Optimization team. Your work will support strategic and operational priorities, including performance reporting, governance, and executive communications.

Key Responsibilities

• Support operational, governance, planning, and business management activities across the Canada and US Market Units and the In-Force Optimization team.
• Prepare and maintain standard reports, ensuring timely availability of key performance indicators to support leadership steering and performance monitoring.
• Develop high-quality presentation materials for management meetings, committee updates, town halls, internal and external events, team offsites, and communication packages.
• Provide qualitative and quantitative analysis on key operational topics, including cost management and follow-up on operational risk mitigation actions.
• Leverage AI and digital productivity tools to analyze information, create content, automate routine activities, and continuously improve ways of working.
• Collate and synthesize internal and external data, translating findings into actionable recommendations that support business decisions.
• Contribute to governance-related activities, including compliance topics, records management, control evidence collection, action tracking, and follow-up on key business commitments.
• Assist with employee engagement programs and event management, fostering a connected and motivated team culture.
• Take on ad hoc tasks and evolving responsibilities as business needs arise, demonstrating agility and a solutions-oriented mindset.

About the Team

The L&H Executive Office is part of the L&H Re Division Operations & Advisory and serves as the strategic and operational backbone for the Americas Market Units. The Department Operations Officers (DOOs) act as trusted business partners to the Managing Directors and their leadership teams, driving and supporting a diverse range of topics, including strategy, operations, people, and culture. As an Operations Analyst, you will be an individual contributor reporting to the Lead DOO L&H Americas, embedded in a team that is intellectually curious, collaborative, and deeply committed to enabling the business to operate at its best.

About You

• You are a self-starter who brings integrity, curiosity, and a collaborative spirit to everything you do.
• You are comfortable navigating ambiguity, managing multiple priorities, and engaging with stakeholders across all levels of a global organization.
• You combine strong analytical skills with clear communication, and you are passionate about using data and digital tools to drive smarter, faster decisions.
• You have a Bachelor's degree in a relevant field or equivalent professional experience.
• You possess strong analytical and financial acumen, able to work with diverse data sources, draw meaningful insights, and translate findings into clear, actionable recommendations.
• You are proficient in Microsoft 365 applications, including Teams, Excel, PowerPoint, SharePoint, and Copilot, with demonstrated ability to produce polished, executive-ready materials.
• You have project management and planning skills, proven ability to coordinate and support the execution of a portfolio of activities across multi-functional and global teams.
• You have stakeholder management and communication skills, ability to build effective working relationships across teams, functions, and levels of the organization, handling sensitive and critical information with discretion.
• You are comfortable with AI and digital productivity tools, experience using technology to analyze information, automate routine tasks, and continuously improve ways of working.

Nice to Haves

• Experience working in the re/insurance industry with a solid understanding of the Life & Health business.
• Familiarity with reporting, visualization, automation, and productivity tools such as Power BI, Power Automate, SQL, Access, or Stargate.
• Knowledge of Swiss Re information and reporting systems.
• Experience supporting governance, compliance, or audit-related activities in a corporate environment.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance, and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment, everyone can bring their authentic selves to work and their passion for sustainability.

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Reference Code: 138859