Insurance Billing Team Lead - Remote

Role Responsibilities

• Ensure compliance with applicable State and Federal regulations
• Maintain effective relationships with external and internal customers
• Process basic billing functions such as invoice generation, payment posting, account adjustments, and contact information updates
• Process new account records successfully within Billing systems
• Identify gaps or discrepancies in account balances
• Navigate and interpret data across multiple Billing and internal systems
• Process secondary level tasks such as client emails, client escalations, disputed invoices, escalated collections accounts, and complex payment arrangements within Billing systems
• Draft and submit appeal or dispute documentation
• Understand the collections and recovery process as it applies to assigned accounts
• Process critical level tasks such as aging accounts receivable error reports, write-off and bad debt reporting, loss of payment arrangement compliance, out-of-cycle billing reconciliation, and special projects
• Process payment reversal and returned item pass-back updates within Billing systems
• Complete missing account reconciliation and billing/payment discrepancy resolution
• Provide guidance, support, and oversight to team members
• Serve as a subject matter expert and point of escalation for complex billing issues

Role Requirements

• High school diploma or GED
• 4 years of billing, accounts receivable, or collections processing experience
• Prior experience in a lead or supervisory capacity preferred
• PC proficiency to include Microsoft Office Excel, Word, and Outlook
• Clear and concise verbal and written communication skills
• Organizational skills including attention to detail and multi-tasking
• Ability to work scheduled hours. Overtime may be required including evenings, nights, weekends, and holidays

Pay and Benefits

• The hourly rate for this position is $20 per hour
• This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans
• Benefits: Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, Employee Stock Purchase Plan