Insurance & Billing Specialist - Collections Focused

Responsibilities

• Take ownership of outstanding patient and insurance balances, ensuring timely and professional collection efforts.
• Proactively follow up on aging reports and unpaid insurance claims, and resolve delays or denials with appropriate documentation.
• Negotiate and set up patient payment arrangements that align with both patient ability and practice policies.
• Communicate with patients regarding account balances, payment plans, and billing inquiries—always with empathy and clarity.
• Respond to billing disputes and resolve them efficiently with minimal supervision.
• Ensure compliance with HIPAA and company policies during all billing and collections activity.
• Help ensure a smooth revenue cycle through effective communication with insurance providers and internal team members.
• Contact patients via phone, email, or mail to collect past-due payments.
• Maintain accurate records of all collection activities and patient interactions.
• Prepare regular reports on collection status and performance metrics.

Requirements

• Superior customer service skills, with the ability to infuse personality, empathy, and enthusiasm into each patient contact
• 2+ years of experience in collections, insurance, or dental billing
• Knowledge of PPO dental insurance plans and coverage rules
• Strong communication and negotiation skills with a professional, positive attitude
• Working knowledge of dental terminology and patient ledgers
• Excellent attention to detail and ability to multitask
• Familiarity with Dentrix Ascend (a plus!)
• Ability to work Monday–Friday, 8:00 AM–5:00 PM, on-site in Danbury, CT

Benefits

• Comprehensive Medical, Dental, and Vision plans for the family
• 401(k) with employer contribution
• Flexible spending account
• Employer paid life insurance (equivalent to $50,000)
• Referral program
• Paid holiday, vacation, and sick time
• Voluntary benefits through AFLAC

Pay

$23-27 per hour, depending on experience