Insurance Associate

Responsibilities

• Coordinate with the third-party insurance vendor to address discrepancies, monitor coverage, and ensure vendor performance and service standards are met
• Research and resolve insurance-related exceptions and escalations by coordinating with internal departments, vendors, agents, and carriers
• Maintain accurate servicing records and documentation of insurance activity within servicing systems to ensure compliance with company policies and investor guidelines
• Investigate and resolve discrepancies related to insurance billing, coverage, payments, claims, and vendor processing
• Perform daily insurance servicing functions within the MSP system, including monitoring coverage, updating insurance information, and maintaining accurate loan documentation
• Monitor and manage insurance loss claims, including tracking claim activity, identifying exceptions, and escalating issues as needed
• Process and reconcile daily financial transactions, including insurance premium refunds, LPI refunds, and fund transfers
• Review and manage policy cancellations and lender-placed insurance (LPI), including processing cancellations and validating refunds

Qualifications

• Strong organizational skills and attention to detail
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
• Ability to manage multiple priorities and meet deadlines
• Strong problem-solving and analytical skills
• Ability to work independently and collaboratively within a team environment