Insurance AR Follow-Up Specialist

Job Description

The Insurance AR Follow-Up Specialist is responsible for managing outstanding accounts receivable by working directly with insurance companies to resolve unpaid or underpaid claims. This position requires a strong understanding of billing processes, denial management, and high-volume follow-up in a fast-paced environment.

Key Responsibilities

• Follow up on unpaid and underpaid claims with government and commercial insurance payers in Arizona
• Manage a daily workload of 45–55 accounts using NextGen work queues
• Review and interpret EOBs to identify discrepancies and denial reasons
• Investigate and resolve claim issues via payer portals and outbound calls
• Prepare and submit appeals for denied claims
• Track and trend payer issues to support resolution and process improvements
• Maintain accurate and timely documentation of account activity

Qualifications

• Minimum 1.5+ years of insurance AR follow-up experience
• Experience handling high-volume workloads (40+ accounts/day required)
• Knowledge of government and commercial insurance, including AHCCCS
• Experience with denials and appeals processes

Benefits

This role is eligible for medical, dental, and vision coverage, 401(k), paid holidays and plus PTO.