Insurance Agent I

What will you do?

• Sell new insurance policies through inbound customer calls—no cold calling required.
• Guide customers through coverage options and recommend appropriate insurance solutions.
• Explain insurance products and policy details in a clear, easy-to-understand manner.
• Provide outstanding service by answering policyholder questions and resolving concerns.
• Manage a high volume of calls while maintaining accuracy and professionalism.
• Utilize multiple systems to document interactions, process requests, and update policy information.
• Support customers throughout the quoting, purchase, and policy service experience.
• Maintain compliance with agency procedures, licensing requirements, and customer privacy standards.
• Collaborate with teammates to deliver exceptional customer experiences and achieve service goals.
• Participate in training and development opportunities to expand insurance knowledge and skills.

What are we looking for?

• Property & Casualty license strongly preferred.
• A minimum of two years relevant work experience OR a minimum of two years post-secondary education.
• Solid computer and multi-tasking skills.
• Ability to effectively communicate, verbally and in writing.
• Ability to work comfortably in a fast-paced, high-volume call center environment.

Someone Who May Excel In This Role

• Enjoys helping customers and building trust.
• Communicates complex information clearly and simply.
• Thrives in a fast-paced, high-volume environment.
• Demonstrates empathy, patience, and strong listening skills.
• Is comfortable guiding customers through coverage and purchase decisions.
• Multitasks effectively while maintaining accuracy and attention to detail.
• Adapts quickly to feedback, change, and new information.
• Balances independent work with strong teamwork and collaboration.
• Stays organized and manages competing priorities effectively.
• Is motivated by delivering exceptional customer experiences.

Benefits, Perks and more!

• Retirement and savings plan with immediate enrollment with 100% employer match up to 5%.
• Medical, Dental and Vision for regular, full-time employees and eligible dependents.
• A dedicated Learning & Development program for employees to grow personally and professionally.
• 100% upfront Educational Reimbursement program.
• Subsidized downtown parking.
• Competitive time off policies including parental leave.
• An Employee Assistance program.
• and much more!