Insurance Advisor-Full time-Days-Bettendorf

About the Role

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities — that means not only when you are sick but keeping you well. MercyOne Dyersville Medical Center is a 20-bed critical access hospital serving 17 rural communities in western Dubuque County, offering Emergency/Trauma, Acute and Skilled Care, Rehabilitation Services (PT/OT/Speech), Ambulatory Surgery, Home Care, and Specialty Clinics.

Under the general direction of the Clinic Manager, the Insurance Advisor serves as an assistant to the physicians and other support staff members, providing support services and coordination of clerical functions to the department, including secretarial, clerical, and reception tasks.

Responsibilities

• Obtain and document pre-certification of pre-authorized insurance requests for Clinic services and procedures.
• Obtain authorizations, when required, for referrals for other services.
• Interface between physicians, Genesis Health Group departments, and insurance organizations regarding precertification issues.
• Initiate and follow up on appeals for denied payments.
• Ensure that all activities achieve high patient and customer satisfaction and that the pre-certification process meets physician, patient, and Genesis Health Group needs.
• Serve as primary contact for clinical physicians, physician's billing office, and Genesis Health Group support departments.

Requirements

• 2-year college program or equivalent experience in Finance, Business, or a related field.
• Proficiency in word processing and other Windows-based computer applications.
• Experience in billing, insurance verification, customer service, and front desk registration.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system. Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available.

About the Location

Davenport and the Quad Cities region combine affordability with vibrant culture. Families benefit from the Davenport Community School District and nearby colleges like St. Ambrose University and Augustana College. The area offers museums, riverfront parks, bike trails, and year-round festivals, plus easy access to Chicago and Des Moines for weekend trips.

MercyOne Genesis Davenport Medical Center, established in 1869, is one of the largest employers in the Quad Cities, with a workforce of nearly 5,000 employees. The non-profit regional health system has 674 licensed beds and more than 70 locations, serving a 17-county bi-state region of eastern Iowa and western Illinois. It offers NICU, cancer, cardiac, robotics, critical care, pediatrics, women’s health, surgical, emergency, stroke, imaging, lab, and weight-management services. Recognition includes IBM Watson top-15 health system, Leapfrog “A” safety grade, U.S. News top-ranked hospital, national quality leadership, IT Most Wired, nursing excellence designations, and Great Iowa Nurse honorees.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Full-time, day shift position (36 hours per week).