Insurance Advisor-Full time-Days-Bettendorf

About the Role

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Dyersville Medical Center is a 20-bed critical access hospital serving 17 rural communities in western Dubuque County, offering Emergency/Trauma, Acute and Skilled Care, Rehabilitation Services (PT/OT/Speech), Ambulatory Surgery, Home Care, and Specialty Clinics. MercyOne is committed to providing quality, personalized and safe health care close to home.

Under the general direction of the Clinic Manager, the Insurance Advisor serves as an assistant to the physicians and other support staff members. This role provides support services and coordination of clerical functions to the department, including secretarial, clerical, and reception tasks. Responsibilities include obtaining and documenting pre-certification of pre-authorized insurance requests for Clinic services and procedures, securing authorizations for referrals, and interfacing between physicians, Genesis Health Group departments, and insurance organizations regarding precertification issues. The Insurance Advisor will also initiate and follow up on appeals for denied payments, ensuring high patient and customer satisfaction while meeting physician, patient, and Genesis Health Group needs.

Serves as the primary contact for clinical physicians, physician's billing office, and Genesis Health Group support departments.

Responsibilities

• Obtain and document pre-certification of pre-authorized insurance requests for Clinic services and procedures.
• Secure authorizations for referrals to other services when required.
• Interface between physicians, Genesis Health Group departments, and insurance organizations regarding precertification issues.
• Initiate and follow up on appeals for denied payments.
• Ensure all activities achieve high patient and customer satisfaction.
• Provide secretarial, clerical, and reception support to the department.

Requirements

• 2-year college program or equivalent experience in Finance, Business, or a related field.
• Proficiency in word processing and other Windows-based computer applications.
• Experience in billing, insurance verification, customer service, and front desk registration.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system. Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available.

Location

This role is based in Davenport/Quad Cities, a region that combines affordability with vibrant culture. Families benefit from the Davenport Community School District and nearby colleges like St. Ambrose University and Augustana College. The area offers museums, riverfront parks, bike trails, year-round festivals, and easy access to Chicago and Des Moines for weekend trips.

MercyOne Genesis Davenport Medical Center, established in 1869, is one of the largest employers in the Quad Cities, with a workforce of nearly 5,000 employees. The non-profit regional health system has 674 licensed beds and more than 70 locations, serving a 17-county bi-state region. It offers NICU, cancer, cardiac, robotics, critical care, pediatrics, women’s health, surgical, emergency, stroke, imaging, lab, and weight-management services. Recognition includes IBM Watson top-15 health system, Leapfrog “A” safety grade, U.S. News top-ranked hospital, national quality leadership, IT Most Wired, nursing excellence designations, and Great Iowa Nurse honorees.

Schedule

Full-time, 36 hours per week, day shift.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.