Insurance Account Manager

About the role

Built Different. Built for Your Success. At Howard Hanna Insurance Services, we offer a chance to build a meaningful career with a team that's committed to your growth, your success, and the clients you serve. We're looking for an experienced Insurance Account Manager who thrives on building relationships, solving problems, and helping people protect what matters most.

Responsibilities

• Build and maintain strong client relationships through exceptional service
• Assist clients with policy reviews, renewals, coverage changes, and claims support
• Identify opportunities to strengthen coverage and provide additional value
• Present insurance solutions tailored to individual client needs
• Work closely with carrier partners to secure the best outcomes
• Maintain accurate records and documentation
• Help create an experience that drives loyalty, referrals, and long-term relationships

Requirements

• Hold an active Property & Casualty (P&C) insurance license preferred
• Have at least two years of personal lines insurance account management experience
• Possess a strong understanding of insurance products, coverages, rating procedures, underwriting guidelines, and industry operations
• Demonstrate exceptional customer service and relationship-building skills
• Communicate effectively both verbally and in writing, with confidence and professionalism
• Analyze client needs, present coverage options, and recommend solutions that provide meaningful protection
• Resolve complex customer issues with tact, urgency, and sound judgment
• Be highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Be comfortable using agency management systems and other technology tools to support client service and account management
• Take ownership of your work while collaborating effectively with teammates and carrier partners

Qualifications

• Passion for helping clients navigate important coverage decisions
• Strong interpersonal and communication skills
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of insurance products and industry practices

Skills

• Exceptional customer service
• Effective problem-solving and conflict resolution
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Proficiency with agency management systems and other relevant software

Benefits

• Comprehensive benefits package
• Paid professional development and continuing education
• Career growth opportunities within a growing organization
• A supportive, team-oriented culture
• The stability of a respected industry leader

Pay

Competitive compensation

Schedule

Flexible schedule to accommodate client needs

Contact

To apply, please contact the agency directly. This agency is independently owned and operated. All inquiries about employment should be directed to the agency location.