Instrumentation/Automation Service Engineer II

About the role

The Instrumentation/Automation Service Engineer II role is responsible for the installation, calibration, maintenance, and repair of both simple and complex laboratory equipment. This role plays a crucial role in fostering positive interactions, providing technical support, and ensuring that customer needs are met in a timely and professional manner.

Responsibilities

• Install and commission advanced laboratory instruments, ensuring qualifications are completed per service policies and procedures.
• Troubleshoot and repair standalone equipment failures, leading structured root cause investigations and implementing corrective actions.
• Perform routine and complex preventive maintenance and calibrations in accordance with service policies.
• Document service records accurately, ensuring they meet Good Documentation Practices (GDP) and comply with safety and regulatory requirements (e.g., OSHA, FDA, ISO, CLIA).
• Write and review Standard Operating Procedures (SOPs) for equipment service, maintenance, and calibration.
• Maintain oversight for the quality of both mechanical work and documentation.
• Lead troubleshooting efforts for complex automation issues, coordinate with vendors or internal teams when necessary.
• Plan and perform system upgrades, migrations, and larger service activities with support from project teams.
• Create, review, and revise service documentation (SOPs, troubleshooting procedures, preventive maintenance plans) to maintain high-quality standards and usability.
• Collaborate with cross-functional groups to identify opportunities for service improvements and help drive small reliability initiatives.
• Support senior leadership by providing technical input on system health and service priorities.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

Requirements

• Bachelor’s degree in Engineering, Technology, Electronics or other degree relevant to essential duties; or Associate degree in Engineering, Technology, Electronics, or related field and 2 years of relevant experience as outlined in the essential duties; or High School diploma/General Education diploma (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of bachelor’s degree.
• 3+ years of relevant experience.
• 2+ years of experience supporting the administration and execution of a service program.
• Experience mentoring junior staff.
• Experience interpreting mechanical parts and assembly drawings.
• Experience with electrical circuits and diagrams, including the use of electrical measurement tools such as multi-meters and analyzers.
• Exercises independent judgment within generally defined practices and procedures in selecting methods and techniques of obtaining solutions.
• Demonstrated ability to approach engineering problems methodically.
• Proficient in using computer software, including Microsoft Office (Word, Excel, PowerPoint, Outlook), and mobile devices/tablets.
• Proven attention to detail with a track record of documenting service activities accurately and in a timely manner.
• Experience working independently and as part of a team.
• Strong communication skills, with experience in both verbal and written communication.
• Demonstrated mechanical and troubleshooting aptitude, with hands-on experience performing on-site calibrations and preventative maintenance of laboratory equipment.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.

Qualifications

• Authorization to work in the United States without sponsorship.

Skills

• Quality Systems, documentation requirements, and regulatory compliance (e.g., OSHA, FDA, CLIA, ISO, CAP).
• Experience with Next-Generation Sequencing (NGS) and Digital Pathology Imaging.
• Experience maintaining Histology and other complex laboratory equipment.
• Experience in loading and/or updating software applications related to laboratory equipment.
• Experience with Next-Generation Sequencing (NGS) and Digital Pathology Imaging.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.
• Experience working in a Current Good Manufacturing Practice (cGMP) environment.
• Experience with database management, preferably in developing continuous database management procedures/process improvements.
• Experience with validation processes and equipment qualification.