Automation Service Engineer II

About the role

Guardant Health is seeking an Automation Service Engineer II to provide laboratory service and support to Operations and Development labs across multiple locations. This role involves equipment installations, qualifications, maintenance, and troubleshooting of complex laboratory automation systems, including liquid handlers and other instrumentation used within a sequencing workflow. The candidate will utilize technical skills to provide customer service while complying with quality and regulatory requirements, help train team members, and foster a continuous improvement culture.

Responsibilities

• Perform installation and operational qualifications (IQOQ), monthly/semi-annual/annual preventative maintenances (PM), troubleshooting and repair
• Ensure instrument uptime by resolving service requests in a timely manner and escalating complex issues as needed
• Perform routine troubleshooting of automation systems and laboratory instrumentation
• Identify repeat issues and performing root cause analysis to mitigate recurrence
• Maintain accurate service documentation in compliance with quality systems
• Monitor instrument performance metrics and help drive improvements
• Author and revise SOPs, checklists, and service documentation
• Ensure accuracy of maintenance and calibration within the asset management system
• Provide tier 1 support to laboratory end-users for issues related to equipment, communication/connectivity, methods, etc.
• Assist in temperature monitoring of cold storages, laboratories, warehouses, etc via a temperature monitoring system
• Collaborate with team members to drive continuous improvement projects as they relate to service processes to help streamline day-to-day workflows
• Provide training and guidance to more junior Automation Service Engineers and other cross-functional departments
• Partner with cross-functional departments within project core-teams to implement lab deployments, relocations, and operational scale-up
• Collaborate with internal partners and external vendors, as needed
• Participate in an on-call rotation to provide after-hours support

Qualifications

• BS degree in engineering or scientific discipline, or equivalent
• 3–5+ years of relevant service/support experience
• Minimum of 3 years of laboratory equipment support experience
• Strong troubleshooting and root cause analysis skills
• Experience supporting Hamilton liquid handlers, Qiagen QiaSymphony, Agilent TapeStation, Illumina sequencers, and other laboratory equipment used within a sequencing workflow
• Experience authoring and executing PM, IQ, OQ, PQ, and repair documentation
• Experience driving root cause analysis
• Experience implementing continuous improvements
• High-throughput automation/workcell experience preferred
• Experience working in a regulated environment (CLIA, CAP, GMP, FDA)
• Strong documentation practices (GDP)
• Experience with Lean Manufacturing and Six Sigma methodologies preferred
• Ability to travel up to 20%

AI & Digital Fluency

Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.

Pay

Primary Location (Palo Alto, CA): $108,000 - $148,500 | Other US Locations: $91,800 - $126,225 | Colorado: $97,200 - $133,650

Schedule

Hybrid work model: employees within 50 miles of a Guardant facility work onsite Mondays, Tuesdays, and Thursdays, with work-from-home days for individual-focused time.