Instrumentation/Automation Service Engineer I

About the role

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans diagnostics, medical devices, nutritionals and branded generic medicines, serving people in more than 160 countries. This role is responsible for diagnosing and resolving failures in enterprise laboratory instruments and automation systems, conducting root‑cause investigations, and escalating service issues to minimize downtime. It includes performing routine preventive maintenance and calibrations to ensure equipment reliability and compliance with service standards. The position requires accurate documentation aligned with Good Documentation Practices (GDP) and regulatory requirements such as OSHA, FDA, ISO, and CLIA. Success involves developing technical expertise, training others, and collaborating across teams and vendors to support troubleshooting and project execution. Flexibility, commitment to quality, and a focus on process improvement—including SOP development and workflow optimization—are essential.

Location: Madison, WI (on‑site, no relocation offered). Shift: 1st shift, 8:00 am – 4:30 pm, Monday‑Friday.

Key Accountabilities

• Troubleshooting & Repair: Under general supervision, diagnose, repair, and resolve failures on laboratory instrumentation and automation systems by applying technical expertise to restore functionality. Escalate unresolved or complex issues to senior staff and contribute to root‑cause investigations and corrective actions.
• Preventative Maintenance & Calibration: Conduct regular preventative maintenance and calibration events to ensure consistent performance, reliability, and adherence to established service procedures.
• Documentation & Regulatory Compliance: Accurately document service activities in accordance with GDP, ensuring compliance with safety, quality, and regulatory frameworks such as OSHA, FDA, ISO, and CLIA.
• Technical Expertise & Training: Proactively advance technical proficiency in servicing laboratory instrumentation and automated systems through continuous learning, hands‑on experience, and engagement with advanced failures or complex repairs.
• Teamwork & Communication: Demonstrate clear written and verbal communication in all interactions with internal and external departments.
• Flexibility, Quality & Process Improvement: Adapt to shifting priorities and unforeseen challenges, uphold high quality standards in a fast‑paced environment, and support process enhancements by drafting/revising procedures and identifying workflow optimization opportunities.

Physical Requirements

• Work on a mobile device, tablet, or computer screen and perform keyboard/mouse tasks for approximately 80% of a typical workday.
• Stand for approximately 60% of a typical workday.
• Lift, carry, push, or pull up to 40 lb as needed.
• Comply with applicable personal protective equipment requirements.
• Potential exposure to hazardous materials, tissue specimens, moving parts, lasers, heating/freezing elements, and high‑speed centrifugation.
• Ability to work weekdays, nights, weekends, holidays, be on‑call, and work overtime as needed.

Minimum Qualifications

• Bachelor’s degree in Engineering, Technology, Electronics, or a related field; or Associate degree in Engineering, Technology, Electronics with 2 years of relevant experience; or high school diploma/GED with 4 years of relevant experience.
• Experience interpreting mechanical parts and assembly drawings.
• Experience with electrical circuits and diagrams, including use of multimeters and analyzers.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.

Pay

The base pay for this position is $22.45 – $44.85 per hour. In specific locations, the pay range may vary from the range posted.

Schedule

1st shift, 8:00 am – 4:30 pm, Monday‑Friday. Ability to work weekdays, nights, weekends, holidays, be on‑call, and work overtime as needed.